NHTSA Complaint #10041283 — 2003 FORD F-250 SD

I RECENTLY PURCHASED A 2003 FORD SUPER DUTY WITH A 6.0L DIESEL, I NOW HAVE 6100 MILES ON IT, I TOOK THE UNIT TO MY DEALER AT 1,100 AND COMPLAINED OF ERRATIC IDLE, LOW FUEL MILEAGE, 18 ON THE HIGHWAY, 15 IN TOWN, COLD START HESITATION WHILE ACCELERATING AND THE AIR FILTER INDICATOR WAS BROKEN, THEY HAD MY TRUCK FOR 6 HOURS, WHICH WASN'T THE PROBLEM, I WAS TOLD THERE IS SOME SOFTWARE ISSUES IN THE PCM, AND THEY WERE WORKING ON IT, I CALLED FORD CAC (CUSTOMER ASSISTANCE CENTER), I WAS TOLD THE SAME, I WAS ADVISED IF IT WAS A COMPONENT ISSUE THAT FORD WOULD EXTEND THE WARRANTY ON THAT PART, I SAID NO WAY, I WANTED THE PART CHANGED EVEN IF THERE WAS AFTER A PROBLEM IF MY TRUCK WAS OUT OF WARRANTY. I THEN RECEIVED A PHONE CALL FROM THE DISTRICT REP UP IN NORTH CAROLINA, I TOLD HIM WHAT WAS GOING ON, HE SAID HE WAS A POLICY/COMPLAINT PERSON AND WAS NOT IN THE TECHNICAL SIDE OF THINGS, I NOW HAVE 6100 MILES ON THE TRUCK AND STILL NO CHANGE, I SENT A EMAIL TO THE FORD CAC, 5 DAYS AGO WITH NO RESPONSE. I'M GOING TO CALL THE CAC AGAIN AND THE DEALER. IF THIS IS FORDS IDEA OF CUSTOMER SERVICE THEY SHOULD RE-THINK IT. *JB