NHTSA Complaint #10207024 — 2003 FORD F-250 SD ENGINE AND ENGINE COOLING:ENGINE:DIESEL

Complaint Details

ODI Number	10207024
Vehicle	2003 FORD F-250 SD
Component	ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Date of Incident	October 13, 2007
Date Filed	October 26, 2007
Mileage	84,920 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

9/11/05 PURCHASED 4/29/06 TRUCK STALLED TOWED INTO RANCHO FORD 5/11/06 TRUCK REPAIRED 2/6/07 TUNE-UP PERFORMED AT NORTH COUNTY FORD ($525.01) ?ENGINE LIGHT IS ON? NOTED ON INVOICE. TRUCK RETURNED SAME DAY. TECHNICIAN STATED ?ENGINE LIGHT CAUSED BY BAD GLOW PLUG. NOT A MAIN CONCERN.? 9/27/07 OIL CHANGE 9/28/07 SPOKE WITH TECHNICIAN: ICP CONNECTOR, ENGINE HARNESS, INJECTOR HARNESS AND INJECTORS 6 AND 7 ARE BAD AND NEED TO BE REPLACED 9/28/07 I CALLED FORD CUSTOMER SERVICE AND ASKED FOR A TOTAL REIMBURSEMENT OR A NEW TRUCK 10/3/07 RECEIVED TRUCK BACK 10/4/07 RECEIVED CALL STATING FORD BELIEVES ALL WORK IS COMPLETE AND CLAIM IS DENIED. 10/13/07 TRUCK WILL NOT START 10/15/07 CALLED FORD ASKING FOR NEW TRUCK 10/16/07 RECEIVED CALL FROM RANCHO FORD STATING: INJECTOR HARNESS AND NUMBER 8 INJECTOR ARE BAD 10/22/07 RECEIVED CALL FROM STATING FORD WILL NOT COVER THE COST OF THE TOWING AND THE REQUEST FOR REPLACEMENT HAS BEEN DENIED. 10/24/07 RECEIVED TRUCK FROM RANCHO FORD REPAIRS SEEMED TO MIRROR WHAT NORTH COUNTY FORD HAD DONE. 10/25/07 SENT EMAIL TO (GM NORTH COUNTY FORD) AND (GM RANCHO FORD) THAT CONTAINED THIS TIMELINE. 10/25/07 SPOKE WITH FROM NORTH COUNTY FORD AND HE STATED THAT HE DID NOT UNDERSTAND WHY FORD WOULD NOT COVER THE TOWING BECAUSE IT WAS UNDER WARRANTY. HE ALSO STATED THAT THE ENGINE THAT IS IN MY TRUCK (THE 6.0L) ARE KNOWN TO HAVE THESE PROBLEMS AND HE HAS SEEN ?MANY? CASES WHERE ALL THE INJECTORS NEED TO BE REPLACED. I ASKED WHY HIS INVOICE STATED AFTER REPAIRS TO INJECTORS 6 AND 7, ?ALL INJECTORS GOOD? AND JUST TEN DAYS LATER INJECTOR 8 NEEDED TO BE REPLACED. HE SAID FORD DOES NOT ALLOW THE DEALERSHIPS TO REPLACE PARTS UNTIL COMPLETE FAILURE. BASICALLY INJECTOR 8 COULD HAVE TESTED POOR AND THEY WERE NOT ABLE TO REPLACE IT. *TR

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