NHTSA Complaint #10032600 — 2003 FORD F-250 SD

PURCHASED A 2003 F250 SUPER DUTY 6.0 L DIESEL IN APRIL 2003. IT HAS BEEN IN THE SHOP 4 TIMES IN WHICH FUEL INJECTORS WERE REPLACED AND REPROGRAMMED. WE HAVE BEEN TOLD BY THE DEALER THEY DO NOT HAVE ANY FIXES FOR THE ROUGH IDLE, LOSS OF POWER, OCCASIONAL ACCELERATION (FOR NO REASON). OUR TRUCK IS USED ON A RANCH. WE ARE OFTEN HAULING HORSE, PULLING WATER TANKS OVER A WIDE VARIETY OF TERRAIN. THE PROBLEMS ARE BECOMING LIFE THREATENING TO MY HUSBAND AS WELL AS OUR LIVESTOCK. WE DEPEND ON THIS TRUCK FOR OUR LIVELIHOOD. REGARDLESS OF HOW BAD IT RUNS WE CAN NOT LET IT SIT IN THE SHOP- CATTLE WILL STARVE. COMPLAINED TO THE FORD CUSTOMER RELATIONS, THEY HAD THE REGIONAL REP CALL, SHE ASK IF WE WOULD ACCEPT A GOODWILL $ IN THE AMOUNT OF 1 MONTH PAYMENT AND SAID WE COULD EXPECT A FIX JULY 31,2003. I TOLD HER I WOULD ACCEPT $ AS LONG AS SHE UNDERSTOOD IT WAS NOT SHUT UP $ AND THE TRUCK WOULD BE FIXED. SHE SAID IT WAS $ TO COMPENSATE FOR SOME OF THE PROBLEMS WE HAVE ALREADY EXPERIENCED IN TIME LOST. THE DEALER STILL HAS NO NEW INFORMATION TO FIX THE TRUCK BUT TOLD US TO BRING IT BACK IN AND THEY WOULD LOOK AT IT AGAIN. IN THE MEAN TIME I HAVE BEEN TRYING TO GET BACK IN TOUCH WITH FORD REGIONAL REP, ANDRE CHIDDER(NOT SURE ABOUT THE SPELLING) NO LUCK, FORD CUSTOMER RELATIONS SAID THEY COULD NOT CONTACT HER AGAIN ON MY BEHALF BECAUSE THEY HAVE DONE THAT ONCE AND CAN;T REOPEN MY CASE. (NO ONE TOLD ME MY CASE WAS CLOSED) I FOUND A NUMBER FOR HER IN THE INTERNET AND WILL TRY AGAIN. THIS TRUCK IS DANGEROUS AND SHOULD BE RECALLED ...NOW FAILURE ARE DAILY, DATES VARY SINCE PURCHASE DATE. *NLM