NHTSA Complaint #10028989 — 2002 DODGE DURANGO SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

Complaint Details

ODI Number	10028989
Vehicle	2002 DODGE DURANGO
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Date of Incident	March 1, 2003
Date Filed	July 23, 2003
Mileage	27,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

HAD TO HAVE THE UPPER BALL JOINTS/CONTROL ARMS & LOWER BALL JOINTS REPLACED ON MY 2002 DODGE DURANGO SXT 4X4 UNDER WARRANTY DUE TO FAILING PA STATE SAFETY INSPECTION. THE VEHICLE HAD 27K MILES ON IT AT THE TIME. THE VEH NOW HAS 40K ON IT & I'M EXPERIENCING A KNOCKING NOISE COMING FROM THE FRT END AGAIN. A PRIVATE SHOP STATED THAT THE THE LOWER BALL JOINTS HAVE EXCESIVE MOVEMENT & MUST BE REPLACED AGAIN. I TOOK THE VEH BACK TO THE DEALER & THEYE STATED THAT THEY WILL NOT COVER THEM UNDER WARRANTY AGAIN DUE TO THE MILEAGE. THIS VEH IS ONLY 17 MONTHS OLD WITH 40,000 ALL HWY MILEAGE & WAS NEVER TAKEN OFF ROAD. THIS IS UNACCEPTABLE IN MY OPINION & A SEVERE SAFETY ISSUE IF THE BALL JOINT DOES SEPARATE. *AK

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