NHTSA Complaint #10028635 — 2002 FORD EXPLORER

I'VE OWNED THE VEHICLE FOR APPROX. 10 MONTHS. THE VEHICLE HASN'T STARTED 7 DIFFERENT TIMES. I'VE HAD MINOR HESITATIONS WHEN ACCELERATING FROM AN IDLE. THE VEHICLE HAS FELT LIKE IT WAS GOING TO STALL SEVERAL TIMES WHEN COMING TO A STOP OR ACCELERATING FROM A STOP. THE HORN, ON OCCASION, HAS NOT MADE THE PROPER SOUND. THE DOOR LOCKS DO NOT ALWAYS LOCK OR UNLOCK WITH THE REMOTE. I'VE HAD A BURNING SMELL EMINATING FROM VENTS WITH HEAT ON. I'VE BEEN TO THE DEALERSHIP, JIM KEIM FORD, 3+ TIMES, HAD A DIAGNOSTIC EXAM DONE, HAD THE FORD FLIGHT RECORDER INSTALLED TO ATTEMPT TO REGISTER PROBLEMS. NOTHING EVER FOUND. I'VE DOCUMENTED EVERYTHING FROM THE TIME OF THE INITIAL PROBLEM, JUST WENT THROUGH THE DISPUTE SETTLEMENT BOARD AND HAVE BEEN AWARDED A REFUND OF MONEY OR REPLACEMENT OF VEHICLE. DOCUMENT EVERYTHING AND DON'T GIVE UP!!*AK