NHTSA Complaint #10025899 — 1998 JEEP GRAND CHEROKEE

WE PURCHASED A 1998 JEEP GRAND CHEROKEE IN OCTOBER 2000. IN SPRING OF 2001, I WAS IN MY GARAGE AND I TURNED THE VEHICLE ON WHILE OUR GARAGE DOOR WAS HALF WAY UP. THE VEHICLE JUMPED INTO REVERSE WITHOUT ME EVEN TOUCHING THE SHIFTER. OUR CAR WAS DAMAGED BECAUSE THE BOTTOM OF THE GARAGE DOOR CLIPPED THE TOP OF THE VEHICLE DENTING AND SCRATCHING IT(THE VEHICLE WAS DAMAGED, THE GARAGE DOOR SUPRISINGLY WAS FINE). THE JEEP WAS TAKEN IN TO BE REPAIRED AT AN AUTOBODY SHOP, AND I HAD TO PAY OVER 500 DOLLARS. I THEN LEARNED THAT THERE WAS A RECALL FOR THAT VEHICLE, THE CAR HAS A TENDENCY TO SLIP INTO REVERSE SUDDENLY. I CALLED JEEP GRAND CHEROKEE RIGHT WHEN I LEARNED OF THE RECALL, I FAXED THEM ALL THE NECESSARY INFORMATION (THIS WAS JANUARY 2003) AND THEY EXAMINED THE VEHICLE. I HAVE NOT HEARD ANYTHING FROM THEM AS THEY WILL NOT PAY FOR THE DAMAGE. ALSO, THE VEHICLE DID NOT GET THE RECALL PART TO FIX THE PROBLEM. I AM VERY UPSET AS WE ARE VERY LUCKY THAT NO ONE WAS BEHIND THE VEHICLE WHEN IT JUMPED INTO REVERSE. LET ME KNOW IF THERE IS ANY HELP THAT YOU CAN GIVE US IN THIS MATTER. THANKS AGAIN ,JAMES EMPEROR [email protected]. *AK