NHTSA Complaint #10023011 — 1999 VOLKSWAGEN PASSAT

SUSPENSION:FRONT:CONTROL ARM issue reported to NHTSA

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Complaint Details

ODI Number	10023011
Vehicle	1999 VOLKSWAGEN PASSAT
Component	SUSPENSION:FRONT:CONTROL ARM
Date of Incident	June 13, 2003
Date Filed	June 13, 2003
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

STARTED TO FEEL AND HEAR A THUMPING, AND CREAKING FROM MY SUSPENSION. TOOK VEHICLE TO A VW DEALER AND THEY SAID THAT I NEEDED TO HAVE BOTH UPPER CONTROL ARMS REPLACED ON THE LEFT FRONT OF MY PASSAT. I CALLED VWOA AND THEY SAID THAT THEY WERE NOT GOING TO HELP PAY FOR IT B/C IT IS CONSIDERED A WEAR ITEM. A 99 PASSAT W/ LESS THAN 50K MILES! AND THEY CONSIDER THAT WEAR?!? FROM WHAT I HAVE RESEARCHED, I AM FAR FROM THE ONLY PERSON THAT THIS IS HAPPENING TO. NOW I HAVE TO DISH OUT $500 EASY TO GET IT FIXED. BUY ANOTHER VW? NOT ON YOUR LIFE. VW HAS BEEN HEARING THE COMPLAINTS ABOUT THIS SITUATION FOR YEARS NOW AND STILL WILL NOT HELP. I WOULD HATE TO SEE SOMETHING TRAGIC TO SOMEONE JUST FOR THEM TO FESS UP. *NLM

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