NHTSA Complaint #10021271 — 2000 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10021271
Vehicle	2000 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	June 5, 2003
Date Filed	June 9, 2003
Mileage	59,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AR

Consumer Description

AT 3807 MILES 1ST TRANSMISSION FOUND TO HAVE BEEN SENT FROM FACTORY MISSING GEAR, TRANSMISSION REPLACED. WAS NOT TOLD WITH A REFURBISHED TRANSMISSION AT TIME OF REPAIR. 2ND TRANSMISSION STUCK IN 3RD GEAR, REPLACED VALVE BODY GASKETS AND SOLENOID, RAN FOR 48,000 MILES, NOW 4TH GEAR WRONG RATIO(RESULTING IN OVERHAUL)ALSO OVERDRIVE BAND AND CLUTCHES ARE DAMAGED, MANIFOLD CRACKED, WARRANTY OVER, AND FORD WANTS ME TO PAY $2800 TO FIX IT. TRANSMISSION HAS FAILED IN AN INTERSECTION TWICE, AND ON A MAJOR HIGHWAY AT 60 MPH. FORD TAKING NO RESPONSIBILITY FOR OBVIOUS TRANSMISSION PROBLEMS IN THIS SUV. ANOTHER FORD DEALER HAD TO TELL ME THIS WAS A REFURBISHED TRANSMISSION AND TO CALL THEM ON IT, WHICH THEY ADMITTED TO ON FRIDAY JUNE 6TH, 2003. DEALER SAYS THEY CALLED FORD HDQ WHO SAID TRANSMISSION MY RESPONSIBILITY TO FIX NOW, AND DEALER WILL NOT STAND BEHIND VEHICLE EITHER.*AK

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