NHTSA Complaint #10358075 — 2000 FORD EXPLORER

TL* THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE JERKED WHEN THE CONTACT SHIFTED GEARS. THE FAILURE OCCURRED INTERMITTENTLY AT ANY SPEED. THE FAILURE ALSO OCCURRED WHILE THE VEHICLE WAS IN REVERSE GEAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED THREE TIMES BUT THE FAILURE COULD NOT BE DUPLICATED. THE SOLENOID WAS REPLACED, BUT THE FAILURE CONTINUED TO OCCUR MORE FREQUENTLY OVER TIME. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 16. THE CURRENT MILEAGE WAS APPROXIMATELY 53,000. THE VIN WAS UNAVAILABLE.