NHTSA Complaint #10014226 — 1997 FORD EXPLORER VISIBILITY

Complaint Details

ODI Number	10014226
Vehicle	1997 FORD EXPLORER
Component	VISIBILITY
Date of Incident	April 6, 2003
Date Filed	April 10, 2003
Mileage	50,250 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

MY HEATER TEMPERATURE CONTROL BECAME INOPERATIVE. THE BLEND DOOR INSIDE THE PLENUM CHAMBER IS BROKEN AND NO LONGER MOVES (ON FULL HEAT). THE NEW PLENUM CHAMBER NOW CONTAINS A NYLON DOOR IN STEAD OF PLASTIC. THIS LOOKS LIKE FORD KNOWS THERE IS A PROBLEM WITH THE OLD STYLE DOORS BUT WILL NOT GIVE ANY ASSISTANCE ON REPAIRS. THE COST OF REPAIR IS STEEP! I WAS QUOTED $108.00 FOR THE PLENUM CHAMBER AND $598.00 TO INSTALL IT. FROM WHAT I HAVE LEARNED THE PROBLEM IS NOT ISOLATED TO ME, IN FACT THE DEALER I PHONED HAD JUST SOLD A REPLACEMENT PLENUM THE PREVIOUS DAY AND WAS WAITING FOR ONE TO ARRIVE TO FILL THERE STOCK. WHEN A DEALER STOCKS A PART THERE USUALLY IS A LARGE DEMAND FOR IT! *NLM

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#10317253 — March 5, 2010 — HAVE EXPERIENCED PERIODS WHEN THE WINDSHIELD WIPERS DO NOT OPERATE WHEN THE CONTROL IS ON. HAS OCCURRED WHEN FIRST T...

#10173306 — November 13, 2006 — WHEN I STOPPED USING MY AC AND TURNED ON THE HEAT IN MY 97 FORD EXPLORER ALL I GET IS COLD AIR. THIS HAPPENS AT ALL H...

#10146639 — December 31, 2005 — THE HEATER BLEND DOOR FAILED ON MY 1997 FORD EXPLORER WHILE DRIVING IT IN SNOWY CONDITIONS. I ONLY HAD COLD AIR BLOWI...

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