NHTSA Complaint #10173306 — 1997 FORD EXPLORER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10173306
Vehicle	1997 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING
Date of Incident	November 1, 2006
Date Filed	November 13, 2006
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

WHEN I STOPPED USING MY AC AND TURNED ON THE HEAT IN MY 97 FORD EXPLORER ALL I GET IS COLD AIR. THIS HAPPENS AT ALL HEAT SETTINGS INCLUDING DEFROST. I TALKED TO A FORD DEALERSHIP AND THE SERVICE MAN THERE SAID IT IS PROBABLY THE BLEND DOOR AND THAT IT WOULD COST $800-1000 TO REPAIR. NOTHING HAS BEEN DONE YET AS I DON'T HAVE THAT MUCH SPARE CASH FOR THIS REPAIR. THE VEHICLE DOES HAVE 116,000 MILES ON IT BUT I HAVE BEEN CHECKING THIS OUT ON THE INTERNET AND IT SEEMS TO BE A MAJOR SAFETY ISSUE WITH 95-99 EXPLORERS. IS THERE ANY RECOURSE FROM FORD ON THIS? *JB

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