NHTSA Complaint #10146639 — 1997 FORD EXPLORER VISIBILITY

Complaint Details

ODI Number	10146639
Vehicle	1997 FORD EXPLORER
Component	VISIBILITY
Date of Incident	December 25, 2005
Date Filed	December 31, 2005
Mileage	90,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CO

Consumer Description

THE HEATER BLEND DOOR FAILED ON MY 1997 FORD EXPLORER WHILE DRIVING IT IN SNOWY CONDITIONS. I ONLY HAD COLD AIR BLOWING ON MY WINDOWS. AFTER REVIEWING WEB SITES, I HAVE FOUND THAT THE TOP PIECE OF MY HEATERS HOT AND COLD BLEND DOOR IS BROKEN. THE COST OF REPLACING THIS ONE PIECE OF PLASTIC IS AROUND $1000. FORD HAS A REPLACEMENT PART THAT IS NOW STRONGER, BUT FAILS TO REALIZE THE DEFECT IN THE OLDER DOORS. *NM

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