NHTSA Complaint #10010785 — 2000 DODGE DURANGO SUSPENSION

Complaint Details

ODI Number	10010785
Vehicle	2000 DODGE DURANGO
Component	SUSPENSION
Date of Incident	March 19, 2003
Date Filed	March 20, 2003
Mileage	27,641 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

AT MY 30,000 SERVICING I COMPLAINED OF A LOT OF CREAKING NOISES COMING FROM FRONT/BACK ESPECIALLY WHEN GOING OVER BUMPS, OR ACCELERATING/TURNING UP/DOWN SLIGHT INCLINES. DEALER "LOOSENED AND RE-TORQUED LEAF SPRING MOUNTING BOLTS". NOISE WENT AWAY. ABOUT 7 MONTHS LATER, THE NOISE RETURNED AND HAS WORSENED (NOW I AM OFF WARRANTY). TOOK IT TO A DIFFERENT DEALER, WHO SAID THAT THE ORIGINAL DEALER SHOULD HAVE REPLACED NOT JUST TIGHTENED LEAF SPRINGS DUE TO EXISTING SERVICE BULLETIN. ALSO, NEW DEALER CHARGED ME TO TEST DRIVE/DIAGNOSIS MY CAR. NOW THEY SAY "SWAY BAR BUSHINGS" NEED TO BE REPLACED. THEY HAVE ORDERED PARTS, BUT AT MY EXPENSE. I AM ONLY A FEW WEEKS OFF OF WARRANTY...THE NOISE IS MUCH WORSE, HAPPENS FRONT/BACK, STOP/GO, UP/DOWN-HILL, GOING OVER BUMPS. *JB

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