NHTSA Complaint #10006645 — 2002 VOLKSWAGEN PASSAT

THE CAR WAS TAKEN TO THE DEALER WITH A FAILED ENGINE. TWO ENGINE COILS HAD FAILED, BUT THE DEALER ADMITTED THAT ALL FOUR COILS WERE DEFECTIVE. THE DEALER HAD THE CAR FOR 2 WEEKS AND REPLACED ONLY 2 OF THE 4 COILS. SINCE THE COILS ARE RATIONED, THEY WILL NOT REPLACE THE REMAINING COILS UNTIL THEY FAIL. AM I SUPPOSE TO WAIT UNTIL I HAVE AN ACCIDENT ON THE HIGHWAY? BOTH THE DEALER AND THE MANUFACTURER ADMIT THE DEFECT. WHY HASN'T A RECALL BEEN ISSUED? THERE ARE 40+ CUSTOMERS AT THIS DEALERSHIP WITH THE SAME PROBLEM, ALL WAITING FOR A MAJOR PART THAT IS NOT AVAILABLE. I WILL NOT DRIVE THE CAR UNTIL ALL FOUR ARE REPLACED. I HAVE A YOUNG SON AND WILL NOT DRIVE THE CAR WITH A KNOWN ENGINE PROBLEM, PARTICULARLY A PROBLEM THAT APPEARS TO BE PRETTY WIDESPREAD. (THE OTHER COMPLAINTS LISTED ON YOUR WEB SITE FOR THIS MODEL SOUND LIKE I COULD HAVE WRITTEN THEM.) THE MANUFACTURER WHEN CONTACTED HAS BEEN COMPLETELY UNRESPONSIVE. *JB ****DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*****770835