NHTSA Complaint #10005605 — 2000 DODGE DURANGO ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10005605
Vehicle	2000 DODGE DURANGO
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	January 10, 2003
Date Filed	February 10, 2003
Mileage	41,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

COMPLETE ENGINE FAILURE DUE TO SLUDGE. 41K MILES. SCHEDULE A OIL CHANGES AS PER OWNERS MANUAL. THE DEALSHIP PERFORMED THE MAJORITY OF THE OIL CHANGES FOR WHICH THERE WERE RECORDS (THE LAST WAS JUST 2000 MI PRIOR TO FAILURE) THERE WERE A FEW THAT WERE PERFORMED BY ME FOR WHICH I COULDN'T PRODUCE THE RECEIPTS OF THE OIL AND FILTER PURCHASE. HENCE, NO SATISFACTION WAS PROVIDED BY EITHER THE DEALERSHIP OR CHRYSLER. AFTER RESEARCHING THE INCIDENT FURTHER, I HAVE FOUND THAT THERE ARE AT LEAST A COUPLE HUNDRED OTHERS WITH SIMILAR STORIES. OBVIOUSLY THESE ENGINES RUN EXCESSIVELY HOT UNDER NORMAL CIRCUMSTANCES, THUS PRODUCING SLUDGE THAT BUILDS UP OVER TIME (COLLECTING IN THE OIL PAN AND OBSTRUCTING THE PICKUP FILTER IN MY CASE) THAT IS NOT REMOVED BY ROUTINE OIL CHANGES. THIS SMACKS OF DESIGN FLAWS TO ME.

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