NHTSA Complaint #10003556 — 2002 VOLKSWAGEN PASSAT

ELECTRICAL SYSTEM:IGNITION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10003556
Vehicle	2002 VOLKSWAGEN PASSAT
Component	ELECTRICAL SYSTEM:IGNITION
Date of Incident	January 27, 2003
Date Filed	January 28, 2003
Mileage	17,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

IGNITION COILS. THE IGNITION COILS ON MY 2002 PASSAT WAGON 1.8T HAVE FAILED 3 TIMES IN THE LAST MONTH. THEY HAVE FAILED TWICE IN THE PAST WEEK. THUS, WHILE DRIVING TO WORK TODAY, AFTER HAVING TWO OF THE COILS REPLACED YESTERDAY, ANOTHER COIL FAILED. NOW I HAVE 3 OF THE 4 COILS WHICH ARE ALLEGEDLY NON-DEFECTIVE. I ASKED THE DEALER TO REPLACE THE 4TH COIL AND HE REFUSED. I CALLED VW OF AMERICA AND THEY SAID THAT THEY WILL NOT AUTHORIZE THE REPAIR OF THE 4TH COIL. I INFORMED THEM OF THE DANGER POSED BY THIS CONDITION, NAMELY THE CAR LOSING POWER ON THE HIGHWAY AND/OR STRANDING PEOPLE IN BAD SITUATIONS. HE STATED THAT THEY WERE AWARE OF THE PROBLEM AND THE DANGERS POSED, BUT WOULD NOT REPLACE ANY PART THAT HAD NOT FAILED.

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