NHTSA Complaint #10003148 — 2000 FORD EXPLORER SPORT

TIMING TENSIONER WAS RECALLED. TENSIONER DAMAGED MY TIMING CHAIN, WHICH DAMAGED MY ENGINE. TURN SIGNAL SWITCH NEVER WORKED PROPERLY AFTER 31,000 MI, DASH LIGHTS AND GUAGES FAILED TO WORK CONSISTENTLY OR AT ALL BEGINNING 25,000 MI, REAR WINDOW WIPER NEVER WIPED PROPERLY, HEATER SWITCH BEGAN FAILING AT 36,000 MI. LAST DELIMMA WAS CATALYIC CONVERTER GOING OUT AT 60,000 MI. ALSO, AFTER REPLACEMENT OF TENSIONER, OIL CHANGE HAD BEEN DONE AT SAME TIME. 10 MILES AFTER LEAVING DEALERSHIP, GASKET FELL OFF AND LOST ALL OIL PRESSURE WHILE ENGINE WAS ON. I ASKED DEALERSHIP (COURTESY FORD, POUSLBO WA) TO CHECK FOR DAMAGE, THEY SAID "NO, IT'S FINE, DON'T WORRY." END RESULT, DUE TO ENGINE DAMAGE FROM RECALLED TENSIONER+ TIMING CHAIN, FORD AGREED TO TERMINATE LEASE EARLY. I WILL NEVER PURCHASE A FORD AGAIN. TERRIBLE CUSTOMER SERVICE. I CONTACTED THE NATIONAL CUSTOMER SERVICE HOTLINE MANY TIMES ATTEMPTING TO RESOLVE THESE MATTERS, NEVER GOT A CALL BACK AS PROMISED. DEALERSHIP NEVER FOLLOWED UP ON MY COMPLAINTS AND CONCERNS.