2020 ZERO SR/F — Problems, Recalls & Safety Data
N/A
Safety Rating
2
Owner Complaints
2
Recalls
7
Service Bulletins
0
Investigations
Overview of the 2020 ZERO SR/F
The 2020 ZERO SR/F has received a total of 2 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH. 7 technical service bulletins have been issued by Zero Motorcycles Inc. for this model year. The most commonly reported problem area is the Electrical System (1 complaint).
Recalls for the 2020 ZERO SR/F
NHTSA has recorded 2 recalls for the 2020 ZERO SR/F, potentially affecting up to 1,070 vehicles.
Recall 21V795000 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
| 411 vehicles affected
Defect: Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F motorcycles. The rear rotor bolts were insufficiently tightened.
Consequence: The loose bolts may damage the caliper or swingarm, reducing rear braking capability and increasing the risk of a crash.
Remedy: Dealers will correctly tighten and replace the rear rotor bolts as necessary, free of charge. Owner notification letters were mailed November 1, 2021. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-020-417.
View full details →Recall 20V704000 — EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
| 659 vehicles affected
Defect: Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F and SR/S motorcycles. The front brake switch can fail from water getting into the switch.
Consequence: An inoperable front brake switch will not illuminate the brake light when the rider applies the front brakes. Following vehicles may not realize the motorcycle is braking. Cruise control will not shut off with the application of the front brakes. Both conditions increase the risk of a crash.
Remedy: Zero will notify owners, and dealers will the replace the front brake switch, free of charge. The recall began November 30, 2020. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-021-020.
View full details →Owner Complaints for the 2020 ZERO SR/F
2 complaints have been filed with NHTSA for the 2020 ZERO SR/F. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
My 2020 Zero SR/F is BEV motorcycle. I purchased it new in July 2020 and by February 2023 the total range on a full battery charge was approximately 25% of the original specifications. Where I would get between 100 and 160 miles on a full charge depending on speed in 2020, in February 2023 I was consistently getting 30 miles on a full charge at 55mph. The motorcycle was also recharging on level 1 charging at 11A from 10% to 100% in less than an hour, which should not be possible normally using a 5-15 household outlet to charge the 14.4kWh battery. The manufacturer warrantied battery capacity to be ≥ 80% of original capacity for 5 years/200,000miles. The manufacturer replaced the original 14.4kWh battery pack in October 2023 with ~2200 miles on the odometer with a new chemistry battery pack. This followed range tests by two authorized dealers and an engineer from the manufacturer. The safety risk was being stranded by the motorcycle because the battery pack was failing prematurely. I have had no range/capacity issues with the replacement battery pack that has a different capacity than the original battery pack.
My 2020 Zero SR/F is BEV motorcycle. I purchased it new in July 2020 and by February 2023 the total range on a full battery charge was approximately 25% of the original specifications. Where I would get between 100 and 160 miles on a full charge depending on speed in 2020, in February 2023 I was consistently getting 30 miles on a full charge at 55mph. The motorcycle was also recharging on level 1 charging at 11A from 10% to 100% in less than an hour, which should not be possible normally using a 5-15 household outlet to charge the 14.4kWh battery. The manufacturer warrantied battery capacity to be ≥ 80% of original capacity for 5 years/200,000miles. The manufacturer replaced the original 14.4kWh battery pack in October 2023 with ~2200 miles on the odometer with a new chemistry battery pack. This followed range tests by two authorized dealers and an engineer from the manufacturer. The safety risk was being stranded by the motorcycle because the battery pack was failing prematurely. I have had no range/capacity issues with the replacement battery pack that has a different capacity than the original battery pack.
Safety Rating for the 2020 ZERO SR/F
NHTSA has not yet tested the 2020 ZERO SR/F in its New Car Assessment Program.
Technical Service Bulletins for the 2020 ZERO SR/F
Zero Motorcycles Inc. has issued 7 technical service bulletins (TSBs) for the 2020 ZERO SR/F. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
Firmware Release — ELECTRICAL SYSTEM:SOFTWARE
Dealer notification of new firmware for motorcycle models.
SV-ZMC-020-417 — WHEELS
Model Year 2020 Zero SR/F Rear Rotor Bolts Re-Torque Service Campaign - Zero Motorcycles has determined that the rear rotor bolts on certain model year 2020 Zero SR/F motorcycles were insufficiently torqued. Owners of these motorcycles may find that these bolts will back out of their sockets slowly and scratch...
SV-ZMC-020-413 — UNKNOWN OR OTHER
Model Year 2020 Zero SR/F Tank Trunk Lid Upgrade Offer - Zero Motorcycles is announcing an upgrade offer whereby owners of Zero SR/F motorcycles produced prior to August 13, 2019 can have the tank trunk lid upgraded by their dealer, and Zero will cover the cost of parts and labor...
SV-ZMC-020-405 — ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
Model Year 2020 Zero SR/F Firmware Update Service Campaign - Zero Motorcycles is broadcasting a new firmware release, Build 246/Revision 9, on July 16, 2019. Zero Motorcycles also is releasing an update to the Zero Diagnostic Utility (version 33), which now will enable dealers to check the firmware on Zero...
SV-ZMC-020-405 — ELECTRICAL SYSTEM
Model Year 2020 Zero SR/F Firmware Update Service Campaign - Zero Motorcycles is broadcasting a new firmware release, Build 246/Revision 9, on July 16, 2019. Zero Motorcycles also is releasing an update to the Zero Diagnostic Utility (version 33), which now will enable dealers to check the firmware on Zero...
SV-ZMC-020-404 — ELECTRICAL SYSTEM:SOFTWARE
First Model Year 2020 Zero SR/F Over-the-Air Update - Service bulletin to dealers announcing the release of our first over-the-air software update for 2020 Zero SR/F motorcycles.
SV-ZMC-020-404 — ELECTRICAL SYSTEM
First Model Year 2020 Zero SR/F Over-the-Air Update - Service bulletin to dealers announcing the release of our first over-the-air software update for 2020 Zero SR/F motorcycles.
NHTSA Investigations for the 2020 ZERO SR/F
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the ZERO SR/F
- 2020 ZERO SR/F (current)
- 2022 ZERO SR/F — 0 complaints