2023 VOLVO XC90 Steering Problems

My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos....

On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that...