2015 VOLVO V60 Electronic Stability Control Esc Problems

VEHICLE HAD BEEN FUNCTION PROPERLY UPON DEPARTING SUFFOLK COUNTY COMMUNITY COLLEGE SELDEN NY. DRIVER MADE SEVERAL TURNS AND BRAKED MULTIPLE TIMES. AT OR ABOUT THE TIME OF THE ACCIDENT DRIVER NOTICED A BURNING ODOR. DRIVER ATTEMPTED TO BRAKE. BRAKES DID NOT FUNCTION, DRIVER PUMPED BRAKES AND THEY HAD NO EFFECT. DIVER DOWNSHIFTED THAT CAUSED THE VEHICLE TO MODERATELY SLOW. DRIVER IMPACTED VEHICLE IMMEDIATELY IN FRONT OF HER AT APPROXIMATELY 20 M.P.H. IN ADDITION TO BRAKES NOT FUNCTIONING AIR BAG DID NOT DEPLOY INDICATING A MORE SYSTEMIC/CATASTROPHIC MECHANICAL FAILURE. AFTER SEVERAL ATTEMPTS AND CORRESPONDENCE ADVISING MANUFACTURER'S US OFFICE TO THE BEST OF REGISTRANT'S KNOWLEDGE NO REASONABLE ACTIONS HAVE BEEN TAKEN BY MANUFACTURER TO INSPECT THE VEHICLE OR ADDRESS THE PROBLEM.

VOLVO CLEARLY RATES THE V60 FOR TOWING. HOWEVER VOLVO DOES NOT SELL THEIR TOWING HITCH AND ELECTRONICS MODIFICATIONS IN THE UNITED STATES. THIS IS CONCERNING AS THEIR HITCHES ON ALL OTHER CARS INTERACT WITH THE VEHICLE STABILITY CONTROL SYSTEMS TO ALTER ITS BEHAVIOR WHEN TOWING. FURTHER THEIR EUROPEAN HITCH DOES NOT END UP UNDER THE REAR BUMPER ENERGY ABSORPTION STRUCTURE LIKE ALL OF THE AFTER MARKET ONES AVAILABLE (LIMITING THE EFFECTIVENESS OF THE ENERGY ABSORPTION ABILITY IN A REAR IMPACT. THEIR DEALERS HAVE NO RECOMMENDATION TO MAINTAIN A SAFE VEHICLE WHILE TOWING AND YET VOLVO CLAIMS A TOWING CAPACITY. I'VE ALSO CONTACTED VOLVO VIA THEIR CUSTOMER SUPPORT LINE AND THEY HAVE NO ANSWER FOR HOW TO SAFELY TOW AS WELL AS EMAILING THEM AND GETTING NO RESPONSE.