2014 VOLVO S60 — Problems, Recalls & Safety Data

My Volvo S60 has developed excessive oil consumption consistent with the condition described in Volvo’s “Engine Oil Consumption” extended-warranty notice. I only received this notice after my vehicle had already passed the 8-year/100,000-mile eligibility period, preventing me from accessing the program intended for this defect. I visited an authorized Volvo dealer regarding the oil-consumption issue, and the dealer recommended performing Volvo’s official oil-consumption test. Before authorizing the test, I asked Volvo to cover the cost and confirm reimbursement eligibility. Volvo declined these requests, requiring me to pay for the test and any related repairs. I proceeded with the official oil-consumption test at my own expense, and the results confirmed abnormal oil consumption. Despite this, Volvo again declined reimbursement or goodwill assistance and did not provide any written, technical explanation based on the confirmed test results. This condition poses safety concerns, including possible engine damage, stalling, or sudden loss of power if oil drops unexpectedly. To maintain safe operation, I must frequently check and top off the oil. I also previously owned another Volvo model (XC60 2015.5) equipped with the same engine family, which experienced a piston-ring failure in late 2021. At that time, the recommended repair was piston-ring replacement—the same repair now recommended for this S60. Volvo declined coverage for that prior failure as well. Experiencing similar defects in two Volvo vehicles with the same engine family suggests a broader pattern that may impact safety. I am reporting this issue to NHTSA because: • Volvo sent the program notice only after my vehicle was no longer eligible. • Volvo denied reimbursement despite a confirmed defect. • The defect creates safety risks due to potential loss of power. • My experience aligns with reported patterns of excessive oil consumption and piston-ring failures in this engine family.

My Volvo S60 has developed excessive oil consumption consistent with the condition described in Volvo’s “Engine Oil Consumption” extended-warranty notice. I only received this notice after my vehicle had already passed the 8-year/100,000-mile eligibility period, preventing me from accessing the program intended for this defect. I visited an authorized Volvo dealer regarding the oil-consumption issue, and the dealer recommended performing Volvo’s official oil-consumption test. Before authorizing the test, I asked Volvo to cover the cost and confirm reimbursement eligibility. Volvo declined these requests, requiring me to pay for the test and any related repairs. I proceeded with the official oil-consumption test at my own expense, and the results confirmed abnormal oil consumption. Despite this, Volvo again declined reimbursement or goodwill assistance and did not provide any written, technical explanation based on the confirmed test results. This condition poses safety concerns, including possible engine damage, stalling, or sudden loss of power if oil drops unexpectedly. To maintain safe operation, I must frequently check and top off the oil. I also previously owned another Volvo model (XC60 2015.5) equipped with the same engine family, which experienced a piston-ring failure in late 2021. At that time, the recommended repair was piston-ring replacement—the same repair now recommended for this S60. Volvo declined coverage for that prior failure as well. Experiencing similar defects in two Volvo vehicles with the same engine family suggests a broader pattern that may impact safety. I am reporting this issue to NHTSA because: • Volvo sent the program notice only after my vehicle was no longer eligible. • Volvo denied reimbursement despite a confirmed defect. • The defect creates safety risks due to potential loss of power. • My experience aligns with reported patterns of excessive oil consumption and piston-ring failures in this engine family.

Vehicle Make/Model/Year: 2014 Volvo S60 Mileage at Failure: 111,000 Incident Description: I am reporting a complete engine failure in my 2014 Volvo S60 due to excessive oil consumption, a known defect in these models as documented in Volvo’s Quality Bulletin P10207. I purchased this vehicle used only 7 months ago, unaware of this defect. There was no notification of any warranty extension or known issue, and the vehicle showed no signs of oil leakage —it simply failed. Volvo has refused to assist me because the vehicle is now beyond 100,000 miles and 8 years, despite their documented acknowledgment of this design flaw. This is a serious safety issue that could have resulted in an accident had the engine seized at highway speed. I am requesting NHTSA investigate further or reopen the matter as a public safety concern.

As part of routine scheduled maintenance for this car, it was determined that there is excessive oil consumption occurring in the engine which requires the piston rings to be replaced. In conversations with the Volvo dealership and other Volvo repair facilities, this appears to be a known issue with this make and model of Volvo. I purchased this car from the Volvo dealership and have taken it back to the dealership for every scheduled maintenance/servicing recommendation. An engine failure of this type with this low of mileage is concerning. Volvo has apparently acknowledged this issue for this make and model and has paid for the required repairs in some cases. I want to raise this issue so that future owners of this model of used car can be aware before purchasing this car.

1. The engine has been compromised due to excessive oil consumption for at least half the life of the vehicle. The oil level was detected y a Volvo mechanics being 4 quarts low despite the vehicle not being due for an oil change for another 2,200 miles. At that time, the vehicle was still under extended warranty 2. Had the low oil level not been detected , I would have run out of oil on the freeway and the engine would have caught fire 3. I monitored oil consumption over 5 months and documented significant consumption on the order of 1 quart over 500 miles 4. I opened a case with Volvo in Feb. 2021, and I was sent to one of their dealers for an oil consumption test. The service dealer stated the test was normal, despite the fact that the dipstick level drop corresponded to 1.5 quarts of oil consumed over 1000 miles (documented by photos). Volvo then closed the case 5. I continued to monitor oil consumption myself and topped up the oil as needed at a rate of 1 quart per 600 miles. Since Feb. 2021, over 30,000 driven miles, I have added ~ 60 quarts of oil, in addition to continuing to perform oil changes as recommended by Volvo dealers 6. For the record, Volvo has been concealing their excessive oil consumption by administering 7 quarts and even 8 quarts of oil at each oil change instead of the owner's manual recommended 5.8 quarts. I have 15 oil service record documents from Volvo service facilities for all my oil services documenting the above 7. In Nov 2023 my catalytic converter issues error codes due to low performance caused by excessive oil consumption 8. On [XXX] while driving to Cleveland I had several misfires, the engine started shaking on the freeway and barely made it to Cleveland 9. On [XXX] I took the car to a Volvo dealership where it was diagnosed with severe engine damage from prolonged oil consumption. I re-opened a case with Volvo to cover repairs (~$7000) and loaner car. So far Volvo has been silent and slow. 10. Doc upload not working below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO