2015 VOLKSWAGEN GOLF — Problems, Recalls & Safety Data

The contact owns a 2015 Volkswagen Golf. The contact stated that the vehicle jumped the curb while driving, but he was able to regain control. The driver turned off the vehicle and restarted it. Recently, while reversing out of a parking spot and placing the vehicle into drive, there was sudden acceleration, and he crashed into a fence in front of the dumpsters. The brake pedal was applied, but the vehicle continued to accelerate. The contact's neighbor was jumping up and down in front of my vehicle, waving his arms; the driver was able to stop approximately six feet in front of his neighbor. The vehicle was turned off. While reversing, the vehicle accelerated and crashed into a parked Jeep, causing damage to the driver's side front and rear doors. There was no police report filed, air bag deployment, fire, or injuries. Additionally, the EPC has been turning on. The engine was chugging. The vehicle was restarted, and the light cleared. On one occasion, the EPC light stayed on, and cylinder number 5 had stopped firing. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. Additionally, the contact wanted to send the complaint copy to the insurance company and manufacturer to obtain the EDR to provide to the police and insurance company for his claim approval. The failure mileage was approximately 114,500.

The contact owns a 2015 Volkswagen Golf. The contact stated that the vehicle jumped the curb while driving, but he was able to regain control. The driver turned off the vehicle and restarted it. Recently, while reversing out of a parking spot and placing the vehicle into drive, there was sudden acceleration, and he crashed into a fence in front of the dumpsters. The brake pedal was applied, but the vehicle continued to accelerate. The contact's neighbor was jumping up and down in front of my vehicle, waving his arms; the driver was able to stop approximately six feet in front of his neighbor. The vehicle was turned off. While reversing, the vehicle accelerated and crashed into a parked Jeep, causing damage to the driver's side front and rear doors. There was no police report filed, air bag deployment, fire, or injuries. Additionally, the EPC has been turning on. The engine was chugging. The vehicle was restarted, and the light cleared. On one occasion, the EPC light stayed on, and cylinder number 5 had stopped firing. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. Additionally, the contact wanted to send the complaint copy to the insurance company and manufacturer to obtain the EDR to provide to the police and insurance company for his claim approval. The failure mileage was approximately 114,500.

The contact owns a 2015 Volkswagen Golf. The contact stated that the vehicle jumped the curb while driving, but he was able to regain control. The driver turned off the vehicle and restarted it. Recently, while reversing out of a parking spot and placing the vehicle into drive, there was sudden acceleration, and he crashed into a fence in front of the dumpsters. The brake pedal was applied, but the vehicle continued to accelerate. The contact's neighbor was jumping up and down in front of my vehicle, waving his arms; the driver was able to stop approximately six feet in front of his neighbor. The vehicle was turned off. While reversing, the vehicle accelerated and crashed into a parked Jeep, causing damage to the driver's side front and rear doors. There was no police report filed, air bag deployment, fire, or injuries. Additionally, the EPC has been turning on. The engine was chugging. The vehicle was restarted, and the light cleared. On one occasion, the EPC light stayed on, and cylinder number 5 had stopped firing. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. Additionally, the contact wanted to send the complaint copy to the insurance company and manufacturer to obtain the EDR to provide to the police and insurance company for his claim approval. The failure mileage was approximately 114,500.

Sirs: I am reporting TWO issues: One: My car should have been included in the recall campaign for rear coil spring fracture that other 2015 Golfs have experienced. I had to pay to replace fractured rear coil springs myself, last year. Two: Volkswagen has made it impossible for me to get ANY recall performed, including the suction fuel pump recall. After I filed a 1 star review for the utter failure of the Ithaca NY VW dealer to repair my brakes in late October 2021, the service manager retaliated. He called and assailed me with four letter language. Afterward, I made an appointment with another local VW dealer AT RANDOM, and one I had never done business with. Before I could identify myself or my VIN number this second dealer proceded to accuse me of being a deadbeat who does not pay his bills. He said if I came to his shop, I would pay in advance for any servicing. I would have to agree to surrender my car for an indeterminate time, and pay to strip it of all aftermarket parts at my expense, before even proceeding with diagnosis. It was apparent to me that the service manager had badmouthed me to ALL the local dealerships. I am in effect, blacklisted. I complained to Volkswagen corporation about this treatment in writing. I sent them proof of payment. They refused to help me. There is so much hostility coming from VW dealers, that I don't feel I can trust them to do safety recalls. I don't deserve this. I've always been polite and paid my bills immediately. The Ithaca dealer was paid for their diagnosis, even though they lied to me about the problem and never fixed the brakes. I want VW to provide the parts and servicing information for the suction pump recall. I will find an independent mechanic to do the repairs.

Sirs: I am reporting TWO issues: One: My car should have been included in the recall campaign for rear coil spring fracture that other 2015 Golfs have experienced. I had to pay to replace fractured rear coil springs myself, last year. Two: Volkswagen has made it impossible for me to get ANY recall performed, including the suction fuel pump recall. After I filed a 1 star review for the utter failure of the Ithaca NY VW dealer to repair my brakes in late October 2021, the service manager retaliated. He called and assailed me with four letter language. Afterward, I made an appointment with another local VW dealer AT RANDOM, and one I had never done business with. Before I could identify myself or my VIN number this second dealer proceded to accuse me of being a deadbeat who does not pay his bills. He said if I came to his shop, I would pay in advance for any servicing. I would have to agree to surrender my car for an indeterminate time, and pay to strip it of all aftermarket parts at my expense, before even proceeding with diagnosis. It was apparent to me that the service manager had badmouthed me to ALL the local dealerships. I am in effect, blacklisted. I complained to Volkswagen corporation about this treatment in writing. I sent them proof of payment. They refused to help me. There is so much hostility coming from VW dealers, that I don't feel I can trust them to do safety recalls. I don't deserve this. I've always been polite and paid my bills immediately. The Ithaca dealer was paid for their diagnosis, even though they lied to me about the problem and never fixed the brakes. I want VW to provide the parts and servicing information for the suction pump recall. I will find an independent mechanic to do the repairs.