2011 TOYOTA RAV4 Seats Problems

I WAS NOTIFIED IN 2013 OF THREE (3) RECALLS NOTHNG HAS BEEN DONE TO ADDRESS THE ISSUES. I CONTACTED MY LOCAL DEALER AND THE SERVICE MANAGER SAID "THERE IS NOT SAFETY PROBLEM AND I HAVE LOOKED AT THE VEHICLE AND NORTHING IS WRONG' I FORCED THE ISSUE AND THEY DID AN "INTERIM" FIX. IS NOT THREE YEARS A LONG TIME FOR THEM TO BE GETTING THE PARTS AS THAT IS THE EXCUSE I WAS GIVEN BY THE SERVICE MANAGER.

WE PURCHASED THIS USED CAR IN THE FALL OF 2014. THANKS TO THE DEPARTMENT OF TRANSPORTATION NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION 49 CFR PART 571 [DOCKET NO. NHTSA-2004-19807] RIN 2127-AH09, HEAD RESTRAINTS, FINAL RULE, THE HEADRESTS ON THIS VEHICLE PROTRUDE SO FAR FORWARD THAT THE DRIVER HAS TO BEND HIS HEAD AND NECK FORWARD AS WELL AS PULL THE UPPER BACK FORWARD OFF THE BACK OF THE SEAT. THIS HAS RESULTED IN STRAINING OF THE NECK AND SPINE WHILE DRIVING, LEADING TO NECK INJURY WITH NERVE PAIN IN THE ARMS, NECK AND UPPER BACK AFTER SPENDING TIME DRIVING! THE HEADREST IS ONLY ADJUSTABLE UP AND DOWN, NOT FORE AND AFT. PLEASE RETHINK THE REGULATION. SAFETY PROTECTION FROM WHIPLASH IS ADMIRABLE, BUT NOT AT THE EXPENSE OF HORRIBLY UNCOMFORTABLE DAILY DRIVING RESULTING IN HEAD, NECK, SHOULDER AND UPPER SPINE STRAIN. HUMANS ARE NOT CRASH TEST DUMMIES. WE CAN CONTOUR OUR SPINE...

THE THIRD ROW SEAT HEADRESTS ONLY HAVE TWO POSITIONS.(ALL THE WAY UP OR ALL THE WAY DOWN) NEITHER COVERS THE HEAD OF A CHILD. IN THE DOWN POSITION MY CHILD'S HEAD IS ABOVE THE HEADREST. IN THE UP POSITION, HIS HEAD IS BETWEEN THE TWO METAL BARS. THE THIRD ROW SEATS ARE VERY TIGHT AND CERTAINLY NOT DESIGNED TO HOLD ADULTS COMFORTABLY. HOWEVER THE HEADRESTS ONLY FIT AN ADULT SIZE BODY. *JS