2011 TOYOTA PRIUS Hybrid Propulsion System Problems

The contact owns a 2011 Toyota Prius. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, the vehicle had unexpectedly shut off. Additionally, the transmission failed to shift into the intended gear. The vehicle was towed to the local dealer who replaced the catalytic converter, but the failure persisted. The vehicle was towed back to the dealer who diagnosed that the inverter was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 14V053000 (HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 117,000.

The contact owns a 2011 Toyota Prius. The contact stated while driving at various speeds, the vehicle lost motive power temporarily. The contact stated that upon depressing the accelerator pedal, the vehicle continued driving; however, the vehicle was operating on gasoline. The contact related the failure to NHTSA Campaign Number: 18V684000 (Hybrid Propulsion System). The vehicle was taken to the dealer for the recall repair. The dealer determined that the hybrid battery needed to be replaced. The dealer provided an estimate for the repair. The contact declined to pay for the repair and advised the dealer to perform the recall repair; however, the dealer failed to acknowledge the recall. The vehicle was not repaired. Additionally, the contact stated while driving 25 MPH downhill, the vehicle stalled. The check engine and several unknown warning lights were illuminated. The contact was able to restart the vehicle, and the contact pulled into the...

The contact owns a 2011 Toyota Prius. The contact stated that while driving at unknown speeds or starting the vehicle, the check hybrid system warning light was illuminated. The vehicle went into a Safe Mode. There was no option to place the vehicle in neutral or drive. The vehicle would start but failed to move. The contact stated that the failure was related to NHTSA Campaign Number: 18V684000 (Hybrid Population System). The vehicle was towed to the dealer, where it was diagnosed that there were error codes related to the battery and hybrid system. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 120,000.

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 18V684000 (HYBRID PROPULSION SYSTEM) AND 14V053000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS REPAIRED UNDER THE RECALL CAMPAIGNS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 159,000.*DT*JB

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, SEVERAL WARNING LIGHTS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD WHICH EXTENDED THE BRAKING DISTANCE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TAKEN TO MARIETTA TOYOTA LOCATED AT (750 COBB PKWY S, MARIETTA, GA 30060 (470) 938-8430). THE DEALER DECLINED TO OFFER THE REPAIR BECAUSE THE VEHICLE HAD A SALVAGE TITLE. THE MANUFACTURER WAS CONTACTED AND OFFERED A SOFTWARE UPDATE OF THE HYBRID SYSTEM BUT DECLINED TO OFFER ANY ADDITIONAL REPAIRS. THE FAILURE MILEAGE WAS 101,000.

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE CONTACT CALLED WESTBURY TOYOTA AT 516-272-4499 (LOCATED AT 1121 OLD COUNTRY RD, WESTBURY, NY 11590) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER STATED THAT THE PART WAS AVAILABLE AND REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING AND NEEDED TO BE TOWED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,480. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNED A 2011 TOYOTA PRIUS. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A TREE AND A CEMENT BARRIER. THE AIR BAG FAILED TO DEPLOY. THE VEHICLE WAS RESTARTED AND WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT SUSTAINED BACK, NECK, AND CHEST INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS LATER DEEMED DESTROYED. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.