2011 TOYOTA CAMRY Structureinterior Panelsdashboard Problems

The contact owns a 2011 Toyota Camry. The contact stated that the vinyl on the dashboard had degraded and had become sticky. The vehicle was taken to the dealer; however, the dealer refused to repair the vehicle. The contact stated that the failure had worsened. The vinyl dashboard degraded to a point and when touched, the fingerprint was imprinted on the dashboard. The contact stated that during hot weather, there was a burnt plastic odor coming from the vehicle. The contact opened the windows to eliminate the odor from the vehicle. The manufacturer was made aware of the issue. The contact was informed that the vehicle was listed in the Customer Support Program (CSP) over three years ago. However, the Customer Support Program (CSP) had expired. The failure mileage was approximately 50,000. The VIN was not available.

The contact owns a 2011 Toyota Camry. The contact stated while driving at an undisclosed speed, the dashboard cover melted and impaired the driver’s vision. The contact stated that the damaged dashboard caused a reflection on the windshield. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under warranty. The failure mileage was unknown.

The contact owns a 2011 Toyota Camry. The contact stated that the dashboard was significantly sticky and shiny and was causing a glare on the windshield. The contact stated that the failure had reduced the visibility of the roadway while driving. The dealer was notified of the failure and informed the contact that the failure was related to Toyota Campaign Number: ZE6 (Extension of Warranty Coverage for cracked and/or sticky/melting Dashboards); however, the campaign had expired. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown. The VIN was unavailable.

The contact owns a 2011 Toyota Camry. The contact stated the dashboard was melting. The contact stated that the dashboard was releasing a chemical odor. Additionally, while driving in sunny weather, the glare obstructed his vision of the roadway. The contact took the vehicle to the local dealer, where it was diagnosed with needing the dashboard to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

The contact owns a 2011 Toyota Camry. The contact stated that the dashboard had melted. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2011 Toyota Camry. The contact stated that while driving at an undisclosed speed, he noticed that the dashboard had air bubbles and was sticky. Additionally, there was a reflection from the sunlight on the dashboard onto the windshield which limited the driver’s visibility while driving. The dealer was made aware of the failure but informed the contact that the Technical Service Bulletin had expired. The vehicle was diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000. The VIN was unavailable.