2013 THOR MOTOR COACH HURRICANE Structurebody Problems

I HAVE A 2013 THOR HURRICANE CLASS A MOTOR HOME. THE DOOR HANDLE AND LOCK WERE MADE BY TRIMARK; PART NUMBER 060-0650. I RECENTLY DISCOVERED THAT I COULD NOT OPEN THE ENTRANCE DOOR FROM THE OUTSIDE. THIS IS THE ONLY DOOR ON THE MOTOR HOME, WHICH IS VERY COMMON WITH CLASS A'S. I THEN HAD TO CRAWL THROUGH A WINDOW TO GAIN ACCESS AND DISCOVERED I COULDN'T OPEN THE DOOR FROM THE INSIDE EITHER. THE MOTOR HOME WAS PARKED IN MY DRIVEWAY. AFTER TAKING OFF THE INSIDE DOOR TRIM, I COULD SEE THAT OPERATING THE HANDLE WAS NOT MOVING THE PLUNGER OUT OF THE STRIKE PLATE, THUS MAKING THE DOOR IMPOSSIBLE TO OPEN. AFTER USING A SMALL TOOL AND A PIECE OF STIFF WIRE I WAS ABLE TO PUSH THE PLUNGER AWAY FROM THE STRIKE PLATE AND THEN OPENED THE DOOR. WHEN THE DOOR OPENED THE BROKEN PLUNGER FLEW OUT...

TL* THE CONTACT OWNS A 2013 THOR HURRICANE. THE CONTACT STATED THAT THE SHEER PIN FELL OUT AND ONE OF THE STEPS WAS LOOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SHEER PIN DETACHED AND NEEDED TO BE REPLACED, WHICH CAUSED THE STEP TO BECOME LOOSE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT'S DAUGHTER SUFFERED A TWISTED ANKLE AND WRIST. MEDICAL ATTENTION WAS REQUIRED. IN ADDITION, THE VEHICLE EXPERIENCED EXCESSIVE LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS LEAKING AND THE FITTINGS NEEDED TO BE TIGHTENED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ALSO, THE REAR LADDER WAS LOOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE LADDER WAS NOT PROPERLY MOUNTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE LADDER FAILURE CAUSED THE CONTACT TO TEAR HIS ROTATOR...