2023 TESLA MODEL X Suspension Problems

I am reporting a catastrophic suspension failure resulting in complete wheel separation on my 2023 Tesla Model X Plaid shortly after Tesla service. While driving, the front left wheel separated from the hub, rendering the vehicle not drivable and creating an immediate risk of loss of control, collision, and serious injury or death. Tesla towed the vehicle back to its service center and issued written service documentation stating (verbatim): “The front left wheel had separated from the hub. The issue was caused by missing hardware on the upper control arm, leading to further damage.” Tesla did not attribute the failure to impact, road debris, wear, or misuse. The missing hardware was at a critical suspension attachment point. As a result, Tesla replaced multiple major safety-critical components under Goodwill / Internal Service, including the front left active damper/air spring, upper control arm bracket, halfshaft, wheel speed sensor, and multiple structural fasteners....

After messaging Tesla due to noise and vibration, they reviewed the videos sent and preliminarily diagnosed the issue a control arm problem. They then stated that instead of having it assessed to determine the extent of the problem, that it was ok to drive and to wait 39 days in order for the problem to be assessed. I attempted to call Tesla they continually put me on hold for extended times up to 1 hour long without speaking to anyone. They state the manager call but none has called to follow up. I do not feel like driving with control arm issues is safe without having the car formally assessed. It is unclear why Tesla is pushing back on this. Waiting 39 days for this is unacceptable.

The horn button on this steering wheel is so dangerous. I got hit by a car today because it took me too long to find the horn button instead of being able to hit the middle of steering wheel like every other car in the world. Please ask Tesla to fix this.