2023 RAM 3500 — Problems, Recalls & Safety Data

The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that there was no fix available and suggested that the vehicle was no longer driven or parked too near the residence. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

high beam lights turn on when left turn signal is activated

Despite having taken my 2023 Ram 3500 HD truck to the Ram dealer 3 times for the same recall, the issue still persists. The recall in question is B2A/NHTSA 23V-799 related to a malfunctioning SCCM that results in high beams activating with left turn signal activation. Also, left turn signal activates with high beam pass activation. Per Ram's protocol, they performed a software reboot upon the first attempt. The problem quickly returned. I returned to the same service department who did not perform any service on the vehicle despite the ongoing problem for more than one week. I took the truck back as it was my main mode of transportation. Because this safety issue has not resolved, I attempted to take it back to a different Ram service center who wanted to perform some incredibly involved electronic disconnection of all systems. I told them this was unacceptable because this was a known recall item that is still active. I have tried calling Ram Cares Customer service, but they have been entirely unhelpful. I am not filing this safety issue because Ram refuses to provide the needed replacement of the SCCM unit, which was the correct fix for this recall because they insist that the recall has been serviced appropriately. I have a recent video that shows the problem still happening, but they have not cared to look at it.

Despite having taken my 2023 Ram 3500 HD truck to the Ram dealer 3 times for the same recall, the issue still persists. The recall in question is B2A/NHTSA 23V-799 related to a malfunctioning SCCM that results in high beams activating with left turn signal activation. Also, left turn signal activates with high beam pass activation. Per Ram's protocol, they performed a software reboot upon the first attempt. The problem quickly returned. I returned to the same service department who did not perform any service on the vehicle despite the ongoing problem for more than one week. I took the truck back as it was my main mode of transportation. Because this safety issue has not resolved, I attempted to take it back to a different Ram service center who wanted to perform some incredibly involved electronic disconnection of all systems. I told them this was unacceptable because this was a known recall item that is still active. I have tried calling Ram Cares Customer service, but they have been entirely unhelpful. I am not filing this safety issue because Ram refuses to provide the needed replacement of the SCCM unit, which was the correct fix for this recall because they insist that the recall has been serviced appropriately. I have a recent video that shows the problem still happening, but they have not cared to look at it.

What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle was manufactured from the factory with defective frame/left upper coil spring mount causing the coil spring to move off it's locking perch making the coil spring unsecured to the vehicle frame. Yes, the vehicle available for inspection. How was your safety or the safety of others put at risk? The defective coil spring mount allows the unsecured coil spring to move during travel with the potential of becoming dislodged from the vehicle which would cause complete suspension failure and the potential of loss of control of vehicle. This is especially true when towing. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the issue has been confirmed by the dealership and area engineer of Ram/Stellantis. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Yes, this have been inspected and confirmed by the dealership, area rep and area engineer of Ram/Stellantis. (See attached work orders) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - There were no warning lamps or messages, the very first symptom was just a squeaky spring type noise when driven off the lot after purchasing. That squeak intermittently continued until the squeak became a clunk and a metal on metal type noise and the vehicle didn't feel like it had equal suspension from left to right side of the vehicle. The dealership and area engineer for Ram/Stellantis stated the vehicle has a defective frame/coil mount, vehicle should not be driven on the highway, the vehicle should be repurchased by automaker and parted out/destroyed. This case has been going on for seven months, Ram/Stellantis has been stalling and unwilling thus far to repurchase the vehicle and take ownership of the defective manufactured vehicle.