2011 PIERCE CUSTOM CONTENDER — Problems, Recalls & Safety Data
N/A
Safety Rating
0
Owner Complaints
3
Recalls
1
Service Bulletin
0
Investigations
Overview of the 2011 PIERCE CUSTOM CONTENDER
The 2011 PIERCE CUSTOM CONTENDER has received a total of 0 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with ELECTRONIC STABILITY CONTROL (ESC), STRUCTURE:BODY:DOOR, ENGINE AND ENGINE COOLING. 1 technical service bulletin have been issued by PIERCE MANUFACTURING for this model year.
Recalls for the 2011 PIERCE CUSTOM CONTENDER
NHTSA has recorded 3 recalls for the 2011 PIERCE CUSTOM CONTENDER, potentially affecting up to 801 vehicles.
Recall 11V527000 — ELECTRONIC STABILITY CONTROL (ESC)
| 724 vehicles affected
Defect: PIERCE MANUFACTURING (PIERCE) IS RECALLING CERTAIN MODEL YEAR 2007-2011 ARROW XTAND VELOCITY, MODEL YEAR 2008-2011 CUSTOM CONTENDER, IMPEL, QUANTUM AND MODEL YEAR 2009-2011 SABER EMERGENCY TRUCKS, EQUIPPED WITH MERITOR WABCO ELECTRONIC STABILITY CONTROL (ESC) MODULES, MANUFACTURED FROM DECEMBER 19, 2007, THROUGH OCTOBER 7, 2011. UNDER CERTAIN ROAD AND DRIVING CONDITIONS, VEHICLE BODY ROLL AND ROAD INCLINATION CHARACTERISTICS MAY ADVERSELY AFFECT...
Consequence: IF THE DRIVER IS SLOW TO REACT DURING THIS ESC INTERVENTION, THE VEHICLE MAY DEVIATE FROM THE INTENDED LINE OF TRAVEL, INCREASING THE RISK OF A CRASH.
Remedy: PIERCE IS WORKING WITH MERITOR WABCO AND WILL REPLACE THE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 16, 2011. OWNERS MAY CONTACT MERITOR WABCO AT 1-248-435-8001 OR PIERCE AT 1-920-832-3000.
View full details →Recall 11V551000 — STRUCTURE:BODY:DOOR
| 59 vehicles affected
Defect: PIERCE MANUFACTURING (PIERCE) IS RECALLING CERTAIN MODEL YEAR 2005, 2008-2011 ARROW XT, CUSTOM CONTENDER, DASH, ENFORCER, IMPEL, QUANTUM, SABER, AND VELOCITY 75 FOOT HAL (HEAVY ALUMINUM LADDER) FIRE APPARATUS BODIES VEHICLES MANUFACTURED FROM MAY 17,2005, THROUGH OCTOBER 13, 2011, THAT MAY BE EQUIPPED WITH DUAL SCBA CYLINDER STORAGE COMPARTMENTS. THESE COMPARTMENTS EXTEND INBOARD HORIZONTALLY FROM THE SIDE OF THE REAR...
Consequence: IF THE DOOR OPENS, THE SCBA CYLINDERS MAY FALL OUT OF THE COMPARTMENT AND ONTO THE ROADWAY, INCREASING THE RISK OF A CRASH OR INJURY TO PEDESTRIANS.
Remedy: PIERCE DEALERS WILL NOTIFY OWNERS, AND WILL INSTALL A FLAT REINFORCEMENT PLATE THAT SPANS THE LENGTH OF THE SCBA DOOR. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 5, 2011. OWNERS MAY CONTACT PIERCE...
View full details →Recall 11V422000 — ENGINE AND ENGINE COOLING
| 18 vehicles affected
Defect: PIERCE IS RECALLING CERTAIN MODEL YEAR 2011 ARROW XT, CUSTOM CONTENDER, DASH CF, IMPEL, SABER, AND VELOCITY EMERGENCY VEHICLES MANUFACTURED FROM JANUARY 24, 2011, THROUGH APRIL 19, 2011, EQUIPPED WITH A CUMMINS ISB, ISX, ISC, OR ISL DIESEL ENGINE. THE V-BAND CLAMP ASSEMBLY, PART NUMBERS Q187684, Q187685, AND Q187686, USED TO CONNECT THE INLET AND OUTLET CONE SECTIONS TO THE...
Consequence: IF THE INLET OR OUTLET SECTIONS DISCONNECT, HOT EXHAUST GASES CAN VENT PRIOR TO EXITING THE TAILPIPE, CREATING THE RISK OF COMBUSTION AND A FIRE. IF BOTH CLAMPS FAIL, THERE IS A RISK IN SOME APPLICATIONS THAT THE DOC/DPF HOUSING MAY DETACH COMPLETELY, CREATING A ROAD HAZARD.
Remedy: PIERCE IS WORKING WITH CUMMINS TO IDENTIFY AND NOTIFY OWNERS OF THE RECALL CAMPAIGN. REPAIRS WILL BE PERFORMED BY AUTHORIZED CUMMINS DEALERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 10, 2011. OWNERS MAY CONTACT CUMMINS AT 1-812-377-5000 OR...
View full details →Owner Complaints for the 2011 PIERCE CUSTOM CONTENDER
No complaints have been filed with NHTSA for the 2011 PIERCE CUSTOM CONTENDER.
Safety Rating for the 2011 PIERCE CUSTOM CONTENDER
NHTSA has not yet tested the 2011 PIERCE CUSTOM CONTENDER in its New Car Assessment Program.
Technical Service Bulletins for the 2011 PIERCE CUSTOM CONTENDER
PIERCE MANUFACTURING has issued 1 technical service bulletin (TSBs) for the 2011 PIERCE CUSTOM CONTENDER. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SB_715 — ELECTRICAL SYSTEM
Pierce apparatus equipped with Command Zone multiplexing uses the cab power distribution area for determining the vehicle system voltage. However, because of voltage drop between the batteries and the cab distribution area, this is not a true representation of actual system voltage. To improve the accuracy of the Command Zone...
NHTSA Investigations for the 2011 PIERCE CUSTOM CONTENDER
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the PIERCE CUSTOM CONTENDER
- 2006 PIERCE CUSTOM CONTENDER — 0 complaints
- 2007 PIERCE CUSTOM CONTENDER — 0 complaints
- 2008 PIERCE CUSTOM CONTENDER — 0 complaints
- 2009 PIERCE CUSTOM CONTENDER — 0 complaints
- 2010 PIERCE CUSTOM CONTENDER — 0 complaints
- 2011 PIERCE CUSTOM CONTENDER (current)
Other PIERCE Models
- PIERCE ARROW XT — 10 total complaints
- PIERCE DASH — 8 total complaints
- PIERCE IMPEL — 7 total complaints
- PIERCE SABER — 5 total complaints
- PIERCE QUANTUM — 3 total complaints
- PIERCE ARROW — 2 total complaints
- PIERCE ENFORCER — 2 total complaints
- PIERCE PUMPER — 2 total complaints