2016 PIERCE ARROW XT — Problems, Recalls & Safety Data

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N/A

Safety Rating

8

Owner Complaints

1 Fire

13

Recalls

ACTIVE RECALL

1

Service Bulletin

0

Investigations

Overview of the 2016 PIERCE ARROW XT

The 2016 PIERCE ARROW XT has received a total of 8 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 19 recall campaigns affecting this vehicle, covering issues with STRUCTURE:CRITICAL FASTENERS, EQUIPMENT:MECHANICAL. 1 technical service bulletin have been issued by Pierce Manufacturing for this model year. The most commonly reported problems involve the Unknown Or Other (5 complaints), Suspension (2 complaints), and Tirestreadbelt (1 complaint).

Recalls for the 2016 PIERCE ARROW XT

NHTSA has recorded 19 recalls for the 2016 PIERCE ARROW XT, potentially affecting up to 4,129 vehicles.

Recall 22V809000 — STRUCTURE:CRITICAL FASTENERS

| 299 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2010-2022 Pierce Velocity, Enforcer, Arrow XT, Quantum, and Dash CF fire trucks. Stokes basket mounting brackets may be insufficiently welded.

Consequence: The left and/or right brackets can fail, allowing the stokes basket to fall and increasing the risk of injury.

Remedy: Pierce will replace the stokes basket mounting brackets, free of charge. Owner notification letters were mailed December 14, 2022. Owners may contact Pierce's customer service at 1-888-974-3723. Pierce's number for this recall is 74B323.

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Recall 22V809000 — STRUCTURE:CRITICAL FASTENERS

| 299 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2010-2022 Pierce Velocity, Enforcer, Arrow XT, Quantum, and Dash CF fire trucks. Stokes basket mounting brackets may be insufficiently welded.

Consequence: The left and/or right brackets can fail, allowing the stokes basket to fall and increasing the risk of injury.

Remedy: Pierce will replace the stokes basket mounting brackets, free of charge. Owner notification letters were mailed December 14, 2022. Owners may contact Pierce's customer service at 1-888-974-3723. Pierce's number for this recall is 74B323.

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Recall 22V809000 — EQUIPMENT:MECHANICAL

| 299 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2010-2022 Pierce Velocity, Enforcer, Arrow XT, Quantum, and Dash CF fire trucks. Stokes basket mounting brackets may be insufficiently welded.

Consequence: The left and/or right brackets can fail, allowing the stokes basket to fall and increasing the risk of injury.

Remedy: Pierce will replace the stokes basket mounting brackets, free of charge. Owner notification letters were mailed December 14, 2022. Owners may contact Pierce's customer service at 1-888-974-3723. Pierce's number for this recall is 74B323.

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Recall 22V809000 — EQUIPMENT:MECHANICAL

| 299 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2010-2022 Pierce Velocity, Enforcer, Arrow XT, Quantum, and Dash CF fire trucks. Stokes basket mounting brackets may be insufficiently welded.

Consequence: The left and/or right brackets can fail, allowing the stokes basket to fall and increasing the risk of injury.

Remedy: Pierce will replace the stokes basket mounting brackets, free of charge. Owner notification letters were mailed December 14, 2022. Owners may contact Pierce's customer service at 1-888-974-3723. Pierce's number for this recall is 74B323.

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Recall 22V032000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

| 243 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2015-2021 Arrow XT, Enforcer, Quantum and Velocity fire trucks. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.

Consequence: A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy: On engines with 75 miles or less, dealers will install vibration isolators to the fuel tubes. Engines with more than 75 miles will receive new fuel tubes with vibration isolators, free of charge. Owner notification letters were mailed on March...

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Recall 22V032000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

| 243 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2015-2021 Arrow XT, Enforcer, Quantum and Velocity fire trucks. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.

Consequence: A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy: On engines with 75 miles or less, dealers will install vibration isolators to the fuel tubes. Engines with more than 75 miles will receive new fuel tubes with vibration isolators, free of charge. Owner notification letters were mailed on March...

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Recall 22V032000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

| 243 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2015-2021 Arrow XT, Enforcer, Quantum and Velocity fire trucks. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.

Consequence: A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy: On engines with 75 miles or less, dealers will install vibration isolators to the fuel tubes. Engines with more than 75 miles will receive new fuel tubes with vibration isolators, free of charge. Owner notification letters were mailed on March...

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Recall 19V022000 — ELECTRICAL SYSTEM:SOFTWARE

| 994 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.

Consequence: If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.

Remedy: Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B295.

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Recall 18V463000 — STRUCTURE

| 17 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2007-2017 Pierce Velocity, Impel, Arrow-XT, Quantum, and Enforcer emergency response vehicles equipped with 75ft aerial devices with a 21 inch or 28 inch limited retraction bracket. The bracket on the aerial device may detach from the aerial and fall to the ground.

Consequence: If the bracket falls, it could strike a person below.

Remedy: Pierce will notify owners, and dealers will install additional hardware to mount the limited retraction bracket, free of charge. The recall began on August 22, 2018. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is...

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Recall 18V050000 — EQUIPMENT

| 123 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2015-2016 Arrow XT, Enforcer, Quantum, Saber, Velocity, and Commercial emergency vehicles equipped with Hale pressure relief valves in the water pumps used for fire fighting. Rings securing the valves may corrode over time after exposure to water, causing the ring to fail and the pressure relief valve to open, reducing the water pressure available...

Consequence: A reduction in water pressure may hinder fire fighting efforts, increasing the risk of injury.

Remedy: Pierce has notified owners, and dealers will install a remedy kit, free of charge. The recall began on February 9, 2018. Owners may contact Pierce customer service at 1-888-974-3723 or Hale Products at 1-800-533-3569. Pierce's number for this recall is...

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Recall 17V570000 — STEERING:LINKAGES:TIE ROD ASSEMBLY

| 56 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2015-2016 Arrow XT, Enforcer, Impel, Quantum, Saber, and Velocity vehicles, equipped with certain Spicer D-Series and E-Series steer axles. The castellated nut on the steer axles may not be properly torqued, allowing the tie rod to loosen.

Consequence: If the tie rod loosens, it may disconnect from the steering knuckle, causing a complete loss of steering and increasing the risk of a crash.

Remedy: Pierce will notify owners, and dealers will inspect the torque of the castellated nut and tie rod, tightening it as necessary. If the tie rod stud and knuckle on units cannot be sufficiently torqued, the dealer will replace the knuckle...

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Recall 17V570000 — STEERING

| 56 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2015-2016 Arrow XT, Enforcer, Impel, Quantum, Saber, and Velocity vehicles, equipped with certain Spicer D-Series and E-Series steer axles. The castellated nut on the steer axles may not be properly torqued, allowing the tie rod to loosen.

Consequence: If the tie rod loosens, it may disconnect from the steering knuckle, causing a complete loss of steering and increasing the risk of a crash.

Remedy: Pierce will notify owners, and dealers will inspect the torque of the castellated nut and tie rod, tightening it as necessary. If the tie rod stud and knuckle on units cannot be sufficiently torqued, the dealer will replace the knuckle...

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Recall 17V455000 — EQUIPMENT

| 65 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2016-2017 Arrow XT, Enforcer, Impel, Quantum, and Velocity fire trucks equipped with Hale Pump Interlock Module Kits. The Hale interlock pressure switch can fail after prolonged exposure to extreme cold temperatures, preventing the fire truck water pump from operating.

Consequence: If the fire truck cannot pump water during a fire emergency, there would be an increased risk of injury.

Remedy: Pierce will notify owners, and Hale Products dealers will replace the interlock modules, free of charge. The recall began on March 24, 2017. Owners may contact Hale customer service at 1-800-533-3569 or Pierce customer service at 1-414-832-3000. Pierce's number for...

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Recall 17V349000 — SUSPENSION

| 29 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain 2012-2017 Arrow XT, Dash, Enforcer, Quantum, and Velocity fire trucks equipped with the T3 rear steer option. The affected vehicles have a rear sway bar that may detach from the vehicle.

Consequence: If the sway bar detaches, the vehicle may sway more during steering maneuvers, increasing the risk of a crash.

Remedy: Pierce will notify owners, and dealers will replace and properly torque the sway bar fasteners, free of charge. The recall began on July 11, 2017. Owners may contact Pierce customer service at 1-888-974-3723.

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Recall 16V585000 — POWER TRAIN:MANUAL TRANSMISSION

| 470 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain model year 2015-2016 Arrow, Dash, Enforcer, Impel, Quantum, Saber, and Velocity fire trucks manufactured June 29, 2015, to June 30, 2016. The affected vehicles may be equipped with certain C20 and C21 split-shaft transmissions from Waterous. This transmission sends power to the wheels of an emergency response vehicle or power to an add-on unit...

Consequence: If the power output cannot be changed, once the fire truck arrives at the scene, it may not be able to pump water to aid in extinguishing the fire, increasing the risk of injury.

Remedy: Piece will notify owners, and dealers will remove the shift unit assembly and replace the clevis pin and retaining rings, free of charge. The recall began on September 2, 2016. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number...

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Recall 16V390000 — EQUIPMENT

| 114 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain model year 2015-2016 Arrow XT, Enforcer, Impel, Quantum, Saber, and Velocity emergency vehicles manufactured August 4, 2015, to August 24, 2016, equipped with pumps to provide pressurized water to aid in fighting fires. These pumps have 6" intake strainers that may have been improperly soldered during production and, as a result, the strainers may...

Consequence: If the strainer and/or debris enters the pump, and the operator is forced to shut down the pump, reducing firefighting effectiveness, there could be an increased risk of injury.

Remedy: Pierce will notify owners to check the strainer for missing solder at the joints. Any strainers missing solder will be replaced, free of charge. The recall began on June 16, 2016. Owners may contact Pierce customer service at 1-888-974-3723 or...

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Recall 16V186000 — EQUIPMENT

| 36 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain model year 2010-2016 Arrow-XT, Quantum, and Velocity vehicles manufactured from October 30, 2010, through January 24, 2016. The affected vehicles are equipped with Pelican 9410L flashlights, part number 9410-021-245 or 9410-021-110, with lithium ion battery packs which may overheat.

Consequence: If the flashlight battery pack overheats, it can increase the risk of a fire.

Remedy: Pierce will notify owners and instruct them to inspect the flashlight and battery pack, and if necessary, to request a replacement battery pack from Pelican Products, free of charge. The recall began on April 18, 2016. Owners may contact Pierce...

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Recall 16V123000 — POWER TRAIN:DRIVELINE:DRIVESHAFT

| 239 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain model year 2016 Arrow-XT, Dash, Enforcer, Impel, Quantum, Saber, and Velocity fire and emergency vehicles manufactured October 13, 2015, to February 9, 2016. The fastener cap over the bearing on the universal joint of the drive shaft may have been improperly tightened.

Consequence: If the cap was not properly tightened, the cap may detach from the vehicle and become a road hazard. Additionally, the universal joint may separate and the vehicle may not be able to be driven, increasing the risk of a crash.

Remedy: Pierce will notify owners, and dealers will check and correct the tightness of all bolts for the universal joint caps, as needed, free of charge. The recall began on March 25, 2016. Owners may contact Pierce customer service at 1-888-974-3723....

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Recall 15V706000 — POWER TRAIN:AXLE ASSEMBLY

| 5 vehicles affected

Defect: Pierce Manufacturing (Pierce) is recalling certain model year 2015-2016 Arrow XT, Velocity, Enforcer, and Saber vehicles manufactured November 20, 2014, to September 29, 2015. The affected vehicles are equipped with front drive axles whose hex nuts on the flange yoke may not have been properly tightened.

Consequence: If the hex nuts are not tightened to specification, the driveshaft may disconnect from the drive axle, resulting in a loss of propulsion and increasing the risk of a crash.

Remedy: Pierce will notify owners, and dealers will inspect the hex nuts, tightening them as necessary, free of charge. The recall began on November 12, 2015. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B266.

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Owner Complaints for the 2016 PIERCE ARROW XT

8 complaints have been filed with NHTSA for the 2016 PIERCE ARROW XT. Below is a breakdown by vehicle component.

Most Recent Complaints

#11566415 | TIRES:TREAD/BELT | | N/A miles
The center portion of the tire tread is separating from the tire bed. The tire was mounted on a 2016 Pierce aerial fire truck in the left rear inner position .The discrepancy was found on a pre trip inspection for a test drive. We have consulted with a tire consultant ( Tennent, Winkelman and Associates) and believe that the rubber components are not fully cured. The rubber of the tread bed is of a soft and semi sticky constancy when physically touched. There where no warning lights as to the discrepancy, tire pressure at time of discovery was 110 psi. This was the only tire on this piece of equipment to have any discrepancy. Tire model M870 size 315/80R22.5 load range L. The tire is available for inspection by appointment.
#11481128 | UNKNOWN OR OTHER | | N/A miles Fire 3 Injuries
While working at the scene of a residential structure fire, the Pierce aerial ladder was extended with three firefighters on the platform conducting ventilation operations. During the operation fire conditions rapidly changed engulfing the platform in fire. A crew member on the platform engaged the control pulling it down to raise the aerial device and the aerial slammed into roof of the residential structure, the aerial device lowering instead of raising. This increased the intensity of the fire and created warning alarms to go off on the CommandZone screen including collision avoidance and temperature warning. A firefighter on the turntable seeing what was happening raised the aerial device utilizing the controls on the turntable. Fearing for their lives, one firefighter jumped off the platform to an adjoining roof and the other two firefighter descended down the aerial ladder. Two firefighters received 1st degree burns and one firefighter received 2nd degree burns to his scalp. The platform of the aerial device sustained significant heat damage as depicted in the attached photos. This vehicle was part of NHSTA recall 19V-022, Pierce’s recall number is 74B295. Pierce states the recall was completed on this vehicle on April 4, 2019. At this time we are waiting on Pierce Manufacturing to provide further direction on repairs.
#11101303 | UNKNOWN OR OTHER | | 9,700 miles
UNIT WAS BEING USED BY THE "AERIAL APPARATUS OPERATOR CLASS" AT THE ACADEMY. INSTRUCTOR STATED THAT THE LADDER WAS BEING OPERATED FROM THE BUCKET WHILE SLIGHTLY EXTENDED AND AT APPROXIMATELY A 35 DEGREE ANGLE. INSTRUCTOR STATED THAT THE LADDER WAS BEING ROTATED TO THE RIGHT AND WHEN THE ROTATION CONTROL WAS RELEASED, THE LADDER CONTINUED TO ROTATE RIGHT ABOUT 20-30 FEET AFTER THE CONTROL WAS RELEASED. INSTRUCTOR SAID THAT THE ROTATION SEEMED TO BUMP UP TO FULL SPEED WHEN THIS OCCURRED. INSTRUCTOR SAID THAT AT THE TIME THE LADDER STOPPED MOVING BY ITSELF, HE WAS JIGGLING THE ROTATION CONTROL TO SEE IF IT WAS STUCK, BUT WAS NOT CERTAIN THAT THIS IS WHAT BROUGHT THE LADDER TO A STOP. INSTRUCTOR ATTEMPTED TO RECREATE THIS BUT WAS UNABLE TO. TRUCK HAD BEEN RUNNING FOR ABOUT 1 1/2 HOURS WHEN THIS OCCURRED. THE ROTATION CONTROL WAS THE ONLY CONTROL BEING OPERATED AT THE TIME THIS HAPPENED.
#11101301 | UNKNOWN OR OTHER | | 11,500 miles
VEHICLE PARKED, JACKING SYSTEM DOWN AS REQUIRED FOR AERIAL OPERATION, AERIAL BEING OPERATED FROM THE PLATFORM BUCKET, MADE AN UNCONTROLLED MOVEMENT TO THE RIGHT AFTER BEING ROTATED LEFT, THEN BEING EXTENDED. AERIAL MADE AN ABRUPT ROTATION TO THE RIGHT UNCONTROLLED AND STRUCK A FLAGPOLE. ## VIN PASSED ## PIERCE ARROW XT 2016 100' AERIAL PLATFORM ##
#11101304 | UNKNOWN OR OTHER | | 8,700 miles
DURING A DRIVERS TRAINING TEST THE AERIAL WAS BEING EXTENDED IN SLOW MODE, WITH OUT WARNING THE AERIAL SWUNG 30 FEET TO THE RIGHT AT FAST RATE OF SPEED. DURING THE EVENT NO CONTACT WAS MADE WITH THE RIGHT/LEFT ROTATION CONTROL. THE AERIAL WAS TAKEN OUT OF SERVICE AS A SAFETY CONCERN. AFTER EXTENSIVE TESTING AT CMF, THE PROBLEM COULD NOT BE DUPLICATED AND UNIT WAS RETURNED TO SERVICE.

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Safety Rating for the 2016 PIERCE ARROW XT

NHTSA has not yet tested the 2016 PIERCE ARROW XT in its New Car Assessment Program.

Technical Service Bulletins for the 2016 PIERCE ARROW XT

Pierce Manufacturing has issued 1 technical service bulletin (TSBs) for the 2016 PIERCE ARROW XT. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

WB_706 — EXTERIOR LIGHTING

All Roto Rays are warranted to the purchaser for twenty-four months from the date of service against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Roto Rays option) without charge. The defective light must be returned to Roto...

NHTSA Investigations for the 2016 PIERCE ARROW XT

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the PIERCE ARROW XT

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Other PIERCE Models

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