2005 NISSAN XTERRA Trailer Hitches Problems

NISSAN NORTH AMERICA INC. HAS SENT ME TWO LETTERS INDICATING A SAFETY RECALL NOTICE FOR TRAILER HITCHES SOLD ON 2005 NISSAN XTERRA VEHICLES. I HAVE CALLED AND DRIVEN TO THE LOCAL NISSAN DEALERSHIP BUT THEY CAN NOT FIND A RECALL FOR MY VIN NUMBER AND REFUSE TO LOOK AT MY TRAILER HITCH. I HANDED THE SERVICE ADVISOR MY RECALL NOTICE THAT HAD MY VIN PRINTED ON IT, AND THEY HAVE STILL REFUSED TO LOOK AT MY VEHICLE. I HAVE CALLED NISSAN'S CUSTOMER SERVICE NUMBER: 1-800-647-7261 (1-800-NISSAN1) THE REPRESENTATIVES INSISTED THAT MY VIN NUMBER DOES NOT HAVE A RECALL AND WERE NOT ABLE TO HELP ME. I HAVE DONE SOME RESEARCH ON MY OWN TIME, AND FOUND THE NHTSA CAMPAIGN NUMBERS FOR THIS RECALL 05V458000 AND 05E062000. I HAVE CALLED THE NISSAN CUSTOMER SERVICE NUMBER AND ASKED THEM TO ADD THE NHTSA CAMPAIGN NUMBERS TO MY FILE. ALL THE NISSAN REPRESENTATIVES...

I PURCHASED A NISSAN XTERRA IN SEPT. LAST YEAR. ALMOST IMMEDIATELY THERE WAS A RECALL ON THE TOW HITCH ASSEMBLY. I CALLED AND SCHEDULED TO GET IT REPLACED AT THE DEALER WHERE I PURCHASED. I CONFIRMED ON THE PHONE THEY HAD THE PART. I TOOK VEHICLE IN AND AT THE END OF THE DAY THE SERVICE DEPT. CALLED ME TO SAY THERE WAS NO PART IN STOCK. THIS HAPPENED IN OCT. THEY TOLD ME THE SHIPMENT SHOULD BE IN NOV. THAT I WOULD BE FIRST ON THE LIST THEY WOULD GIVE ME A CALL. NOW WE ARE IN THE NEW YEAR AND I CALL THE SAME DEALER TO FIND OUT NISSAN HAS YET TO DISTRIBUTE ANY REPLACEMENTS. HERE I AM 3 1/2 MONTHS LATER AND STILL NO WORD ON WHEN. I CALLED HEADQUARTERS AND HELD FOR AS LONG AS 25 MINUTES AND COULD NEVER GET THROUGH. WHAT TO DO WITH...

CONSUMER COMPLAINT REGARDING 2005 NISSAN XTERRA RECALL.*TS THE RECALL WARNED NOT TO TOW ANYTHING UNTIL THE HITCH WAS REPLACED. THE ESTIMATED TIME FOR REPLACEMENT WAS MID NOVEMBER. THE CONSUMER COMPLIED WITH THE RECALL. AT THE END OF NOVEMBER THE CONSUMER CONTACTED THE DEALER ABOUT THE RECALL BUT THE WERE UNABLE TO PROVIDE ANY INFORMATION ABOUT THE RECALL. THE CONSUMER CALLED THE MANUFACTURER TWICE AND EACH TIME WAS PROMISED A RETURN CALL AND WAS GIVE A CASE NUMBER. THE CONSUMER HAS NOT HEARD BACK FROM ANYONE AT THE MANUFACTURER. THE PART NUMBER IS 999T5-KR100 (RECALL NUMBERS 05E062000 AND05V458000). *NM