NHTSA Complaint #10161491 — 2005 NISSAN XTERRA

NISSAN NORTH AMERICA INC. HAS SENT ME TWO LETTERS INDICATING A SAFETY RECALL NOTICE FOR TRAILER HITCHES SOLD ON 2005 NISSAN XTERRA VEHICLES. I HAVE CALLED AND DRIVEN TO THE LOCAL NISSAN DEALERSHIP BUT THEY CAN NOT FIND A RECALL FOR MY VIN NUMBER AND REFUSE TO LOOK AT MY TRAILER HITCH. I HANDED THE SERVICE ADVISOR MY RECALL NOTICE THAT HAD MY VIN PRINTED ON IT, AND THEY HAVE STILL REFUSED TO LOOK AT MY VEHICLE. I HAVE CALLED NISSAN'S CUSTOMER SERVICE NUMBER: 1-800-647-7261 (1-800-NISSAN1) THE REPRESENTATIVES INSISTED THAT MY VIN NUMBER DOES NOT HAVE A RECALL AND WERE NOT ABLE TO HELP ME. I HAVE DONE SOME RESEARCH ON MY OWN TIME, AND FOUND THE NHTSA CAMPAIGN NUMBERS FOR THIS RECALL 05V458000 AND 05E062000. I HAVE CALLED THE NISSAN CUSTOMER SERVICE NUMBER AND ASKED THEM TO ADD THE NHTSA CAMPAIGN NUMBERS TO MY FILE. ALL THE NISSAN REPRESENTATIVES THAT I HAVE SPOKEN WITH INSIST THERE IS NO RECALL FOR MY VIN BECAUSE THEY CANNOT FIND IT IN THEIR COMPUTER SYSTEM. I DON'T BELIEVE THIS RECALL CAMPAIGN IS TRACKED BY THE VIN NUMBER BECAUSE THE RECALL IS FOR AN OPTIONAL ACCESSORY. I PURCHASED A 2005 XTERRA WITH A TRAILER HITCH INSTALLED. I AM WORRIED THE HITCH IS DEFECTIVE AND PART OF THE RECALL THAT I HAVE RECEIVED NOTICES. NISSAN HAS REFUSED TO CHECK MY VEHICLE TO VERIFY IF THE TRAILER HITCH NEEDS TO BE REPLACED. *JB