2020 NISSAN ARMADA — Problems, Recalls & Safety Data
4/5
Safety Rating
36
Owner Complaints
1
Recall
11
Service Bulletins
0
Investigations
Overview of the 2020 NISSAN ARMADA
The 2020 NISSAN ARMADA has received a total of 36 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There has been 1 recall campaign affecting this vehicle, covering issues with FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE. 11 technical service bulletins have been issued by Nissan North America, Inc. for this model year. The most commonly reported problems involve the Electrical System (7 complaints), Unknown Or Other (7 complaints), and Service Brakes (6 complaints).
Recalls for the 2020 NISSAN ARMADA
NHTSA has recorded 1 recall for the 2020 NISSAN ARMADA, potentially affecting up to 24,140 vehicles.
Recall 21V373000 — FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
| 24,140 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Nissan Armada and 2020-2021 INFINITI QX80 vehicles equipped with V8 engines. The impeller can swell and bind within the fuel pump module, causing it to fail.
Consequence: Fuel pump failure can cause an engine stall, increasing the risk of a crash.
Remedy: Dealers will replace the fuel pump module, free of charge. Owner notification letters were mailed February 4, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A2. Owners may contact INFINITI customer service at...
View full details →Owner Complaints for the 2020 NISSAN ARMADA
36 complaints have been filed with NHTSA for the 2020 NISSAN ARMADA. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 7 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 7 | 1 | 0 | 2 | 0 |
| Service Brakes | 6 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 5 | 0 | 0 | 0 | 0 |
| Engine | 4 | 1 | 0 | 2 | 0 |
| Fuel System Gasoline | 2 | 0 | 0 | 0 | 0 |
| Air Bags | 1 | 1 | 0 | 1 | 0 |
| Exterior Lighting | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Warnings | 1 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 0 | 0 | 0 | 0 |
| Suspension | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
on 12/13/25 at 2:30pm our vehicle slid on ice and we crashed into the front of a barrier. No deployment of airbags occurred but the impact was so severe it damaged the frame/suspension/radiator. Our insurance adjusted/police and tow yard were surprised that the airbags did not deploy.
Here’s a full response you can paste into the NHTSA.gov form text box that directly answers all of the questions shown in your screenshot: ⸻ Component/System: The battery and electrical charging system on my 2020 Nissan Armada have repeatedly failed. The vehicle experiences sudden and unexplained battery drain even after regular driving. The vehicle is available for inspection upon request. Safety Risk: This issue has caused my vehicle to fail to start on at least five separate occasions over the past month. I have been stranded in public places, including with my children, and now must carry a battery jump starter at all times. This is a safety concern, especially if the failure happens at night, in a remote location, during extreme weather, or in an emergency. The vehicle cannot be trusted to start reliably, putting me and others at risk. Confirmed by Dealer or Service Center: Not yet. I have not reported this specific battery issue to the dealership yet, as I have been tracking the frequency and pattern of failures before pursuing service. However, based on research, this appears to be a recurring issue with 2020 Nissan Armadas and may relate to an electrical or alternator defect. Inspected by Manufacturer, Police, or Insurance: No. The vehicle has not yet been inspected by Nissan corporate, law enforcement, or insurance. It has not been in a crash. Warning Lamps or Symptoms: There were no dashboard alerts, warning lights, or error messages before each battery failure. The issue started about a month ago and has occurred five times since, always resolved temporarily by using a jump box. The battery appears to drain randomly when the car is off, despite recent driving.
Absolutely. Here is the revised, anonymous version of your NHTSA complaint about the acceleration and incline issue—with all identifying info removed: ⸻ Component/System: Engine performance and drivetrain. My 2020 Nissan Armada experiences repeated loss of power when accelerating, especially on inclines or under load. The RPMs spike erratically, but the vehicle does not gain speed and often slows down unexpectedly. This condition has persisted despite a prior repair and continues to occur. The vehicle is available for inspection upon request. ⸻ Safety Risk: This issue places me and my children at serious risk while driving. The vehicle slows down when acceleration is needed most—such as when merging onto highways or climbing hills—creating a real danger of rear-end collisions or failed merges. The erratic RPM surges add instability and make it unsafe to rely on the vehicle in critical traffic situations like passing or freeway driving. ⸻ Confirmed by Dealer or Service Center: Yes. I brought the vehicle in for service in early 2025 after experiencing this issue. It was diagnosed with code P0025 and the exhaust valve timing control solenoid was replaced at a cost of over $1,000. However, the issue was not resolved and continues exactly as before. I returned for follow-up and was told an engine replacement might be needed, without receiving documentation or a clear explanation. ⸻ Inspected by Manufacturer, Police, or Insurance: No. The vehicle has not been inspected by Nissan corporate, police, or insurance. It has not resulted in a crash, but it remains an ongoing safety concern. ⸻ Warning Lamps or Symptoms: There were no consistent dashboard warnings. The issue began in early 2025 and occurs frequently—particularly during acceleration on hills or when the vehicle is under load. The RPMs surge, but the vehicle slows or struggles to maintain speed.
What component or system failed or malfunctioned, and is it available for inspection upon request? The electrical system and battery/charging system of my 2020 Nissan Armada have repeatedly failed. The vehicle experiences unexplained battery drain, even after extended driving. The issue is ongoing and the vehicle is currently connected to a trickle charger in my garage to remain operational. I am willing to make the vehicle available for inspection upon request. How was your safety or the safety of others put at risk? This defect has caused my vehicle to become inoperable without warning, leaving me stranded multiple times, including once after work at night. I now must carry a portable jump starter at all times. This is a serious safety concern, especially if the battery failure were to occur in a remote area, during extreme weather, or in an emergency situation. I can no longer rely on my vehicle to start normally. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue has been confirmed and documented by Arlington Heights Nissan (Illinois). I have had the battery replaced twice, but the issue continues. The master mechanic at the dealership even admitted he owns the same model and uses a trickle charger himself. He stated that the root cause may be the “smart alternator” system, and the only fix they offered was to cut a wire for $300. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes. The vehicle has been inspected multiple times by an authorized Nissan dealership. It has not been reviewed by police or insurance, as the issue has not led to a collision, but remains an ongoing safety risk. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure? When did they first appear? There were no warning lights or dashboard alerts before each battery failure. The issue began shortly after I took delivery of it
When driving home from work my car disengage cruise controlle and started flashing in my center concel BCI Malfunction. Since I makes it hard to start my car from time to time and it will randomly continue to flash BCI Malfunction
Safety Rating for the 2020 NISSAN ARMADA
The 2020 NISSAN ARMADA received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★☆☆ (3/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★☆☆ (3/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2020 NISSAN ARMADA
Nissan North America, Inc. has issued 11 technical service bulletins (TSBs) for the 2020 NISSAN ARMADA. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
NTB21-106B — ELECTRICAL SYSTEM
DTC C1A17-49 OR C2580-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB19-042C — FORWARD COLLISION AVOIDANCE
AEB WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB21-117 — POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:SEALS/GASKETS
OIL LEAK AT REAR OF TRANSMISSION SERVICE INFORMATION When diagnosing an oil leak at the rear of the transmission on an applied vehicle, follow the SERVICE PROCEDURE in this bulletin to determine if the origin of the leak is at the rear extension seal, or at the pressed-in plug of...
NTB17-120B — ELECTRICAL SYSTEM
2017 - 2021 ARMADA; INTELLIGENT KEY BATTERY DISCHARGED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB20-006a — EQUIPMENT
2018-2020 ARMADA; INFOTAINMENT ERROR MESSAGE "UNABLE TO CONNECT TO THE CENTER" DISPLAYED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB20-019a — EQUIPMENT
2019-2020 ARMADA; WINDSHIELD WIPERS ACTIVATE DURING REMOTE ENGINE START USING PHONE APP This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB19-070a — ENGINE AND ENGINE COOLING
RATTLE FROM HEAT SHIELD This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB20-019 — VISIBILITY/WIPER
2019-2020 ARMADA; WINDSHIELD WIPERS ACTIVATE DURING REMOTE ENGINE START USING PHONE APP IF YOU CONFIRM When using the NissanConnect Services App to start the vehicle (Remote Engine Start), the windshield wipers are activated regardless of rain. ACTION 1. Replace the Body Control Module (BCM) with one listed in the PARTS...
NTB20-019 — ELECTRICAL SYSTEM
2019-2020 ARMADA; WINDSHIELD WIPERS ACTIVATE DURING REMOTE ENGINE START USING PHONE APP IF YOU CONFIRM When using the NissanConnect Services App to start the vehicle (Remote Engine Start), the windshield wipers are activated regardless of rain. ACTION 1. Replace the Body Control Module (BCM) with one listed in the PARTS...
NTB20-006 — ELECTRICAL SYSTEM:SOFTWARE
2018-2020 ARMADA; INFOTAINMENT ERROR MESSAGE "UNABLE TO CONNECT TO THE CENTER" DISPLAYED IF YOU CONFIRM ï· - The error message âUnable to Connect to the Centerâ is displayed on the infotainment screen (see Figure 1), And ï· - The customer has an active NissanConnect® subscription. ACTION 1. Identify the TCU...
Showing 10 of 11 technical service bulletins.
NHTSA Investigations for the 2020 NISSAN ARMADA
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the NISSAN ARMADA
- 2015 NISSAN ARMADA — 27 complaints
- 2016 NISSAN ARMADA — 3 complaints
- 2017 NISSAN ARMADA — 126 complaints
- 2018 NISSAN ARMADA — 111 complaints
- 2019 NISSAN ARMADA — 112 complaints
- 2020 NISSAN ARMADA (current)
- 2021 NISSAN ARMADA — 17 complaints
- 2022 NISSAN ARMADA — 12 complaints
- 2023 NISSAN ARMADA — 9 complaints
- 2024 NISSAN ARMADA — 7 complaints
- 2025 NISSAN ARMADA — 13 complaints
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- NISSAN MURANO — 7,410 total complaints
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- NISSAN FRONTIER — 4,425 total complaints