2011 MERCURY MILAN — Problems, Recalls & Safety Data

on 10/27/25 my son was driving car (2011 Mercury Milan) and light came on dash and car suddenly lost all power steering. Luckily car was able to be driven to side of the road when steering went out. I went to the Ford recalls website and it indicated "Epas steering efforts" was on the website as requiring free service. This recall is specifically for loss of power steering in car. Electronic Power Assisted Steering (EPAS) systems provide variable steering assistance but can experience issues leading to increased steering effort and loss of control. Upon checking with dealer, this was to be fixed under safety recall bulletin 15S18. This was initially repaired in 2015 under that recall bulletin. This did not fix the issue as the car requires a power steering gear replacement for same issue. Warranties on this recall are not being honored and this is deceptive as the final repair did not correct the problem. Federal law dicates warrenties do not expire on safety recalls. Upon checking the ford recall website, Ford is now indicating it can be fixed under a "Customer Satisfaction Program" to cover the original safety recall which has already expired. Now I am faced with almost a $3k repair on a safety recall which was never fixed and not being honored by Ford.

Passenger side brake light assembly failed June 2025. I found it our at an oil change inspection. Ford discontinued manufacturing this LED brake light assembly, so it is difficult to replace this safety critical part. The part number is 9N7Z 13404 A.

The contact owns a 2011 Mercury Milan. The contact stated that while the vehicle was at the dealer for servicing, the contact was informed that the electronic brake control module had failed. The contact was informed that the electronic brake control module needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure, but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

My car was recalled for the steering control module issue in 2016, Recall 15S18 and 15N01. Brought it into my Ford dealer in 2016 and Ford declined to fix the steering control module repair. In 2016, car was well within the 10 year window and mileage restriction. Now, my car still is under 150K miles, is at 124,000. The power steering stopped working last week. The error message on dashboard states, power steering control error. Brought it into shop and mechanic diagnosed it as error with power steering control module and loss of power steering assist. Mechanic advised me to return to Ford as this problem was under recall 15V34. Ford refuses to repair my car as it is past the 10 year warranty window. If Ford would not have denied this repair in 2016, my car power steering control module would not have failed last week. Now my car is unsafe to drive. Ford should have fixed my car and now it is undrivable. They know that 2011 Mercury Milans have this issue and have abdicated responsibility for the safety of my car.

The contact owns a 2011 Mercury Milan. The contact stated while driving at various speeds, the power steering assist intermittently failed to operate as needed. The contact stated that the "Service Power Steering Now" message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was then taken to the dealer and the contact was informed that the vehicle was not under recall or warranty. The contact was provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 124,000.