2020 MERCEDES-BENZ SPRINTER (VS30) — Problems, Recalls & Safety Data
N/A
Safety Rating
7
Owner Complaints
3
Recalls
8
Service Bulletins
1
Investigation
Overview of the 2020 MERCEDES-BENZ SPRINTER (VS30)
The 2020 MERCEDES-BENZ SPRINTER (VS30) has received a total of 7 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 18 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS. 8 technical service bulletins have been issued by Daimler Vans USA, LLC for this model year. The most commonly reported problems involve the Back Over Prevention Warnings (1 complaint), Electrical System (1 complaint), and Equipment (1 complaint).
Recalls for the 2020 MERCEDES-BENZ SPRINTER (VS30)
NHTSA has recorded 18 recalls for the 2020 MERCEDES-BENZ SPRINTER (VS30), potentially affecting up to 523,062 vehicles.
Recall 23V100000 — ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
| 52,993 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence: A wiring harness that overheats increases the risk of a fire.
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace...
View full details →Recall 23V100000 — ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
| 52,993 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence: A wiring harness that overheats increases the risk of a fire.
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace...
View full details →Recall 23V100000 — ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
| 52,993 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence: A wiring harness that overheats increases the risk of a fire.
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace...
View full details →Recall 23V100000 — ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
| 52,993 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence: A wiring harness that overheats increases the risk of a fire.
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace...
View full details →Recall 23V100000 — VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
| 52,993 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence: A wiring harness that overheats increases the risk of a fire.
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace...
View full details →Recall 23V100000 — VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
| 52,993 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence: A wiring harness that overheats increases the risk of a fire.
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace...
View full details →Recall 23V100000 — VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
| 52,993 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence: A wiring harness that overheats increases the risk of a fire.
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace...
View full details →Recall 23V100000 — VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
| 52,993 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence: A wiring harness that overheats increases the risk of a fire.
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace...
View full details →Recall 21V854000 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
| 1 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling one 2020 Mercedes-Benz Sprinter vehicle. The front axle was equipped with the incorrect-size brake discs.
Consequence: The incorrect-size brake discs may affect braking performance, extending the distance required to stop the vehicle and increasing the risk of a crash.
Remedy: A dealer will replace the brake discs, free of charge. Owner notification letters were mailed December 13, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BRESCHE.
View full details →Recall 20V322000 — SEATS
| 11,013 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall...
View full details →Recall 20V322000 — SEATS
| 11,013 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall...
View full details →Recall 20V322000 — SEATS
| 11,013 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall...
View full details →Recall 20V322000 — AIR BAGS:SIDE/WINDOW
| 11,013 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall...
View full details →Recall 20V322000 — AIR BAGS:SIDE/WINDOW
| 11,013 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall...
View full details →Recall 20V322000 — AIR BAGS:SIDE/WINDOW
| 11,013 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall...
View full details →Recall 20V322000 — ELECTRICAL SYSTEM:WIRING
| 11,013 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall...
View full details →Recall 20V322000 — ELECTRICAL SYSTEM:WIRING
| 11,013 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall...
View full details →Recall 20V322000 — ELECTRICAL SYSTEM:WIRING
| 11,013 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall...
View full details →Owner Complaints for the 2020 MERCEDES-BENZ SPRINTER (VS30)
7 complaints have been filed with NHTSA for the 2020 MERCEDES-BENZ SPRINTER (VS30). Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Back Over Prevention Warnings | 1 | 0 | 0 | 0 | 0 |
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Equipment | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Adaptive Cruise Control | 1 | 0 | 0 | 0 | 0 |
| Power Train | 1 | 0 | 0 | 0 | 0 |
| Structure | 1 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2022 Winnebago View built on a 2020 Mercedes-Benz Sprinter chassis. The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2022 Winnebago View built on a 2020 Mercedes-Benz Sprinter chassis. The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
When the object proximity sensors in the front or rear bumpers detect an object, the vehicle completely or severely limits the throttle. For instance, the rear bumper sensors detect the bike rack attached to my van and therefore limit the throttle response, regardless of transmission direction (forward or reverse). This seems to happen intermittently. When I mute the bumper sensor’s warning by tapping a button, then the throttle responds as expected. This is a known problem on the 2019+ VS30 Mercedes Sprinters, which affects all vans; it is not isolated to my specific van. This presents a safety issue, when the driver expects the vehicle to move but it does not. For instance, when rolling into traffic yet the throttle does not respond.
When the object proximity sensors in the front or rear bumpers detect an object, the vehicle completely or severely limits the throttle. For instance, the rear bumper sensors detect the bike rack attached to my van and therefore limit the throttle response, regardless of transmission direction (forward or reverse). This seems to happen intermittently. When I mute the bumper sensor’s warning by tapping a button, then the throttle responds as expected. This is a known problem on the 2019+ VS30 Mercedes Sprinters, which affects all vans; it is not isolated to my specific van. This presents a safety issue, when the driver expects the vehicle to move but it does not. For instance, when rolling into traffic yet the throttle does not respond.
When the object proximity sensors in the front or rear bumpers detect an object, the vehicle completely or severely limits the throttle. For instance, the rear bumper sensors detect the bike rack attached to my van and therefore limit the throttle response, regardless of transmission direction (forward or reverse). This seems to happen intermittently. When I mute the bumper sensor’s warning by tapping a button, then the throttle responds as expected. This is a known problem on the 2019+ VS30 Mercedes Sprinters, which affects all vans; it is not isolated to my specific van. This presents a safety issue, when the driver expects the vehicle to move but it does not. For instance, when rolling into traffic yet the throttle does not respond.
Safety Rating for the 2020 MERCEDES-BENZ SPRINTER (VS30)
NHTSA has not yet tested the 2020 MERCEDES-BENZ SPRINTER (VS30) in its New Car Assessment Program.
Technical Service Bulletins for the 2020 MERCEDES-BENZ SPRINTER (VS30)
Daimler Vans USA, LLC has issued 8 technical service bulletins (TSBs) for the 2020 MERCEDES-BENZ SPRINTER (VS30). TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
TIF-021 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Mercedes-Benz has initiated a Recall Campaign for Model Year 2020 Sprinter vehicles to update the Engine Control Unit (ECU) software and Transmission Control Unit (TCU) software in these vehicles. To ensure your vehicle is in compliance with emissions regulations and is covered by the full protection of the emission warranty...
Service Informat — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
(SC)Provide Supplementary Operator's Manual
Software — BACK OVER PREVENTION
Update Rear View Camera Software
VS3TURSCHA Check — STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Check Torque on Front Door Hinge Screws
VS3TURSCHA Check — EQUIPMENT ADAPTIVE/MOBILITY
Check Torque on Front Door Hinge Screws
VS3TURSCHA Check — EQUIPMENT
Check Torque on Front Door Hinge Screws
VS3BREBOL Instal — EQUIPMENT ADAPTIVE/MOBILITY
Install Additional Retaining Clip on Brake Pedal
VS3BREBOL Instal — SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Install Additional Retaining Clip on Brake Pedal
NHTSA Investigations for the 2020 MERCEDES-BENZ SPRINTER (VS30)
NHTSA has opened 1 investigation into potential safety defects in the 2020 MERCEDES-BENZ SPRINTER (VS30).
Investigation PE21019 — POWER TRAIN:AUTOMATIC TRANSMISSION Closed
Opened:
Vehicle Rolls Away While in Park
Other Model Years of the MERCEDES-BENZ SPRINTER (VS30)
- 2019 MERCEDES-BENZ SPRINTER (VS30) — 8 complaints
- 2020 MERCEDES-BENZ SPRINTER (VS30) (current)
Other MERCEDES-BENZ Models
- MERCEDES-BENZ C300 — 4,886 total complaints
- MERCEDES-BENZ E350 — 2,649 total complaints
- MERCEDES-BENZ E320 — 1,515 total complaints
- MERCEDES-BENZ ML350 — 1,236 total complaints
- MERCEDES-BENZ ML320 — 1,087 total complaints
- MERCEDES-BENZ GLK350 — 1,031 total complaints
- MERCEDES-BENZ C250 — 898 total complaints
- MERCEDES-BENZ C230 — 879 total complaints