Vehicle Safety Data

2011 MERCEDES-BENZ SPRINTER 2500 — Problems, Recalls & Safety Data

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N/A

Safety Rating

17

Owner Complaints

4

Recalls

ACTIVE RECALL

4

Service Bulletins

0

Investigations

Overview of the 2011 MERCEDES-BENZ SPRINTER 2500

The 2011 MERCEDES-BENZ SPRINTER 2500 has received a total of 17 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE, AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE, SEAT BELTS. 4 technical service bulletins have been issued by Daimler Vans USA, LLC for this model year. The most commonly reported problems involve the Air Bags (4 complaints), Unknown Or Other (3 complaints), and Electrical System (2 complaints).

Recalls for the 2011 MERCEDES-BENZ SPRINTER 2500

NHTSA has recorded 4 recalls for the 2011 MERCEDES-BENZ SPRINTER 2500, potentially affecting up to 160,737 vehicles.

Recall 17V479000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

| 20,665 vehicles affected

Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture...

Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379.

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Recall 16V077000 — AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

| 136,361 vehicles affected

Defect: Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment...

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner...

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Recall 11V210000 — SEAT BELTS

| 3,437 vehicles affected

Defect: MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2008-2011 2500 AND 3500 SPRINTER VEHICLES EQUIPPED WITH AN OPTIONAL THREE-SEAT BENCH IN THE PASSENGER COMPARTMENT. THE SEAT BENCHES IN THE SECOND SEATING ROW MAY HAVE BEEN EQUIPPED WITH SAFETY BELTS THAT DO NOT MEET THE MINIMUM REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, "OCCUPANT PROTECTION IN INTERIOR IMPACT," AND MOTOR VEHICLE SAFETY...

Consequence: IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY OR DEATH IN THE EVENT OF A CRASH.

Remedy: MERCEDES-BENZ WILL INSPECT AND REPLACE ANY SEAT BELT ASSEMBLIES THAT DO NOT MEET THE REQUIREMENTS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 15, 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 843-695-5000.

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Recall 10V642000 — EQUIPMENT

| 274 vehicles affected

Defect: SPRINTER IS RECALLING CERTAIN MODEL YEAR 2010-2011 FREIGHTLINER 2500 SPRINTER AND MERCEDES-BENZ SPRINTER VEHICLES EQUIPPED WITH AN EMERGENCY EXIT WINDOW. THE ADHESIVE BOND BETWEEN THE GLASS AND THE HINGE ON THE TOP OF THE WINDOW MAY LOOSEN.

Consequence: THE EMERGENCY EXIT WINDOW MAY SEPARATE FROM THE BODY AND COULD FALL INCREASING THE RISK OF INJURIES TO THE PASSENGER OR DRIVER.

Remedy: DEALERS WILL REPLACE THE EMERGENCY EXIT WINDOW IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 11, 2011. OWNERS MAY CONTACT SPRINTER AT 1-201-573-0600.

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Owner Complaints for the 2011 MERCEDES-BENZ SPRINTER 2500

17 complaints have been filed with NHTSA for the 2011 MERCEDES-BENZ SPRINTER 2500. Below is a breakdown by vehicle component.

Air Bags
Complaints: 4
Unknown Or Other
Complaints: 3
Electrical System
Complaints: 2
Engine
Complaints: 2
Structure
Complaints: 2
Engine And Engine Cooling
Complaints: 1
Fuelpropulsion System
Complaints: 1
Power Train
Complaints: 1
Wheelslugsnutsboltsstuds
Complaints: 1

Most Recent Complaints

#11124749 | AIR BAGS | | 2,000 miles
TAKATA RECALL: HAVE BEEN RECEIVING RECALL NOTICES ABOUT YEARS (FIRST RECALL APRIL 2016). MADE SEVERAL APPOINTMENTS TO REPLACE, BUT THEY WERE OUT WHEN I ARRIVED. CURRENTLY I'VE HAD AN AIR BAG ON ORDER TO BE HELD IN MY NAME SINCE JUNE 2018. STILL NO SUCCESS.
#11033033 | AIR BAGS | | N/A miles
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF MASSAPEQUA, 101 EAST SUNRISE HIGHWAY, AMITYVILLE, NY 11701 (631) 213-2023) STATED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
#11011310 | AIR BAGS | | 42,097 miles
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING UNKNOWN SPEEDS, THE SRS INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCEDES-BENZ OF BROOKLYN, LOCATED AT 1800 SHORE PKWY BROOKLYN, NY 11214) WHERE IT WAS DIAGNOSED THAT THE ETHER ELEMENT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,097.
#10972318 | AIR BAGS | | N/A miles
IT IS HAS BEEN OVER A YEAR AND WE ARE STILL WAITING FOR AN AIRBAG REPLACEMENT. THIS IS QUITE DANGEROUS AND WE BELIEVE THAT WAITING FOR MORE THAN ONE YEAR IS TOO LONG.
#10747657 | UNKNOWN OR OTHER | | 7,500 miles
ROOF MOUNTED A/C LEAKS WATER INSIDE THE VAN EVERY TIME IT RAINS. THIS IS MY SECOND SPRINTER WITH THIS PROBLEM, AND IT AFFECTS MY BUSINESS TREMENDOUSLY AS I OWN AN EXECUTIVE TRANSPORTATION COMPANY, NOT THE TYPE OF PROBLEM EXPECTED ON A MERCEDES

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Safety Rating for the 2011 MERCEDES-BENZ SPRINTER 2500

NHTSA has not yet tested the 2011 MERCEDES-BENZ SPRINTER 2500 in its New Car Assessment Program.

Technical Service Bulletins for the 2011 MERCEDES-BENZ SPRINTER 2500

Daimler Vans USA, LLC has issued 4 technical service bulletins (TSBs) for the 2011 MERCEDES-BENZ SPRINTER 2500. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

LI49 00-N-067929 — POWER TRAIN

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

LI0709N0633386 — SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

Coolant, vacuum, temperature fault codes.

LI18.30-N-056338 — ENGINE

Traces of oil in area of oil cooler (inner V) on engine 642

SC-2012120002 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

MERCEDES: THE ENGINE CONTROL MODULE (ECM) MAY FAIL FROM FEEDBACK SIGNAL TO VALVE DUE TO HUMIDITY ENTERING EXHAUST GAS RECIRCULATION (EGR) VALVE, CAUSING AN ELECTRICAL SHORT CIRCUIT AND SOFTWARE NEEDS UPDATING. MODEL 2010-2011 906. *PE UPDATED ON 7/11/2013. *KB UPDATED 11/21/13. *PE

NHTSA Investigations for the 2011 MERCEDES-BENZ SPRINTER 2500

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the MERCEDES-BENZ SPRINTER 2500

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Other MERCEDES-BENZ Models

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