2003 MERCEDES BENZ M CLASS — Problems, Recalls & Safety Data

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N/A

Safety Rating

12

Owner Complaints

1 Crash 2 Fires

3

Recalls

ACTIVE RECALL

1

Service Bulletin

1

Investigation

Overview of the 2003 MERCEDES BENZ M CLASS

The 2003 MERCEDES BENZ M CLASS has received a total of 12 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with VEHICLE SPEED CONTROL:CRUISE CONTROL, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS. 1 technical service bulletin have been issued by Mercedes-Benz USA, LLC for this model year. The most commonly reported problems involve the Electrical System (4 complaints), Engine And Engine Cooling (1 complaint), and Engine And Engine Coolingengine (1 complaint).

Recalls for the 2003 MERCEDES BENZ M CLASS

NHTSA has recorded 3 recalls for the 2003 MERCEDES BENZ M CLASS, potentially affecting up to 472,979 vehicles.

Recall 11V208000 — VEHICLE SPEED CONTROL:CRUISE CONTROL

| 136,751 vehicles affected

Defect: MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 1999-2002 M-CLASS AND MODEL YEAR 2000-2003 M-CLASS AMG VEHICLES. THE CRUISE CONTROL SYSTEM IN THE AFFECTED VEHICLES ALLOWS THE DRIVER TO DISENGAGE THE SYSTEM IN A NUMBER OF WAYS, INCLUDING TAPPING THE BRAKE PEDAL, USING THE CRUISE CONTROL STALK, OR BRAKING THE VEHICLE ENOUGH TO REACH A CERTAIN RATE OF DECELERATION. MERCEDES-BENZ HAS DETERMINED...

Consequence: DIFFICULTY OR DELAY IN DISENGAGING CRUISE CONTROL CAN INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN DURING OCTOBER 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.

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Recall 08V465000 — STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

| 125,228 vehicles affected

Defect: MERCEDES-BENZ IS RECALLING 125,228 MY 1998-2004 M-CLASS VEHICLES. THE HOSE CLAMP USED TO SECURE THE POWER STEERING FLUID COOLING HOSE TO THE POWER STEERING FLUID COOLER MAY NOT PROVIDE SUFFICIENT CLAMPING FORCE FOR THIS CONNECTION.

Consequence: THE LOSS OF POWER STEERING FLUID MAY RESULT IN DIMINISHED POWER STEERING OVER TIME AND ULTIMATELY CAN DAMAGE THE POWER STEERING PUMP. THIS COULD RESULT IN A LOSS OF CONTROL AND A CRASH WITHOUT WARNING.

Remedy: AN EARLIER RECALL REPAIR PERFORMED ON THESE VEHICLES MAY NOT BE SUFFICIENT TO PREVENT A FUTURE LEAKAGE OR FAILURE OF THE POWER STEERING HOSE CONNECTION (PLEASE SEE 03V121). SINCE IT IS NOT POSSIBLE THROUGH INSPECTION TO IDENTIFY SPECIFIC VEHICLES THAT...

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Recall 03V121000 — STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

| 211,000 vehicles affected

Defect: ON CERTAIN PASSENGER VEHICLES, THE HOSE CLAMP USED TO SECURE THE POWER STEERING FLUID COOLING HOSE TO THE POWER STEERING FLUID COOLER MAY NOT PROVIDE SUFFICIENT CLAMPING FORCE FOR THIS CONNECTION.

Consequence: THE LOSS OF POWER STEERING FLUID MAY RESULT IN DIMINISHED POWER STEERING OVER TIME AND ULTIMATELY CAN DAMAGE THE POWER STEERING PUMP.

Remedy: DEALERS WILL INSTALL A NEW HOSE CLAMP ON THE POWER STEERING HOSE TO THE POWER STEERING COOLER. DURING CLAMP REPLACEMENT, THE POWER STEERING COOLING HOSE WILL BE INSPECTED AND REPLACED AS NECESSARY. OWNER NOTIFICATION BEGAN JUNE 16, 2003. OWNERS WHO...

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Owner Complaints for the 2003 MERCEDES BENZ M CLASS

12 complaints have been filed with NHTSA for the 2003 MERCEDES BENZ M CLASS. Below is a breakdown by vehicle component.

Most Recent Complaints

#10430515 | ENGINE AND ENGINE COOLING | | N/A miles
AFTER CHANGING THE SERPENTINE BELT, I HAVE NOTICED THAT THE CRANKSHAFT PULLEY WAS WOBBLING AND THE BELT VIBRATING, I BEEN DOING SOME RESEARCH AND FOUND THAT THERE HAS BEEN A RECALLED FOR THIS ISSUE, DOSE MINE STILL APPLIED TO THIS PROBLEM? IT IS ALREADY OUT OF WARRANTY BUT THIS KIND OF REPAIR IS EXPENSIVE, PLEASE. *TR
#10363899 | FUEL SYSTEM, GASOLINE | | 42,000 miles
WHILE DRIVING IN MODERATE TRAFFIC ENGINE STOPPED. DRIVER (NOT ME) WAS VERY SCARED AND SAID AN ACCIDENT ALMOST OCCURRED AS SHE MANEUVERED TO BREAKDOWN LANE WITHOUT POWER AND NO POWER STEERING. SECOND OCCURRENCE OF SUDDEN ENGINE STOPPAGE WHILE DRIVING WITH LOSS OF ENGINE POWER AND POWER STEERING IN THIS VEHICLE. FUEL PUMP HAD BEEN PREVIOUSLY REPLACED. *TR
#10199582 | ELECTRICAL SYSTEM | | 28,000 miles Fire 2 Injuries
TL*THE CONTACT OWNS A 2003 MERCEDES-BENZ ML55. WHILE DRIVING 60 MPH HE ENGAGED THE SEAT HEATER. THE FRONT AND REAR SEATS BECAME EXTREMELY HOT. HE WAS UNABLE TO TURN THE HEATER OFF. HE PULLED OVER AND NOTICED SMOKE AND SPARKS. HE POURED WATER OVER THE SEATS AND THE SPARKS STOPPED. THE SEAT HEATER DID NOT GO OFF UNTIL THE KEY WAS REMOVED FROM THE IGNITION. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE COILS MALFUNCTIONED. THE CURRENT AND FAILURE MILEAGES WERE 28,000. THE CONSUMER STATED THE DEALER REPLACED SEAT AND ELECTRICAL COMPONENTS BUT WILL NOT PROVIDE CONSUMER WITH ANY DOCUMENTATION OR INFORMATION PERTAINING TO THE DEFECT AND REPAIR. UPDATED 09/18/07 *TR
#10199582 | SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER | | 28,000 miles Fire 2 Injuries
TL*THE CONTACT OWNS A 2003 MERCEDES-BENZ ML55. WHILE DRIVING 60 MPH HE ENGAGED THE SEAT HEATER. THE FRONT AND REAR SEATS BECAME EXTREMELY HOT. HE WAS UNABLE TO TURN THE HEATER OFF. HE PULLED OVER AND NOTICED SMOKE AND SPARKS. HE POURED WATER OVER THE SEATS AND THE SPARKS STOPPED. THE SEAT HEATER DID NOT GO OFF UNTIL THE KEY WAS REMOVED FROM THE IGNITION. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE COILS MALFUNCTIONED. THE CURRENT AND FAILURE MILEAGES WERE 28,000. THE CONSUMER STATED THE DEALER REPLACED SEAT AND ELECTRICAL COMPONENTS BUT WILL NOT PROVIDE CONSUMER WITH ANY DOCUMENTATION OR INFORMATION PERTAINING TO THE DEFECT AND REPAIR. UPDATED 09/18/07 *TR
DT*: THE CONTACT STATED WHILE DRIVING AT 30 MPH GOING AROUND A CURVE THE STEERING BECAME DIFFICULT AND THEN LOCKED. THE VEHICLE WAS TOWED TO THE DEALERSHIP FOR INSPECTION AND DETERMINED THERE WAS NHTSA RECALL #03V121000 FOR THE STEERING HYDRAULIC POWER ASSIST HOSE, PIPING AND CONNECTIONS. THE HOSE CLAMP ON THE POWER STEERING HOSE WAS REPLACED. UPDATED 5/2/2006 - THE VEHICLE HAD BEEN RECALLED AND REPLACED IN 2003 FOR THE HOSE CLAMPS. *NM CONTACT WAS TOLD BY MERCEDES THAT THIS FAILURE DID NOT INVOLVE THE CLAMP BUT THE HOSE WORE OUT. ALSO, WAS TOLD THAT THE STEERING FAILURE HAD NOTHING TO DO WITH THE MECHANIC WHO HAD SERVICED THE VEHICLE 2 DAYS PRIOR. IT WAS JUST SOMETHING THAT HAPPENED, AND THAT THERE ARE NO PROBLEMS WITH THE CURRENT CLAMP/ HOSE IN THE STEERING COLUMN. WHEN THE CONTACT PICKUP THE VEHICLE FROM DEALER NOTICED A CHARGE FOR REPLACING THE STEERING HOSE CLAMP AND LOWER HOSE. THE CONTACT WAS TOLD IT WAS ONLY A BILLING CODE FOR THE WORK DONE BY THE MECHANIC. THE NEW CLAMP WAS ALSO DEFECTIVE. SIMPSON MERCEDES REIMBURSED THE CONTACT WITH $1,950.00 BECAUSE IT WAS FELT THIS SHOULD NOT HAV EHAPPENED. CONTACT UNEASY ABOUT THE STEERING IN THE VEHICLE. *AK

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Safety Rating for the 2003 MERCEDES BENZ M CLASS

NHTSA has not yet tested the 2003 MERCEDES BENZ M CLASS in its New Car Assessment Program.

Technical Service Bulletins for the 2003 MERCEDES BENZ M CLASS

Mercedes-Benz USA, LLC has issued 1 technical service bulletin (TSBs) for the 2003 MERCEDES BENZ M CLASS. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

805732 — ENGINE AND ENGINE COOLING:ENGINE

ENGINE WILL NOT START AND FAULT MESSAGE START ERROR APPEARS IN INSTRUMENT CLUSTER. *TT

NHTSA Investigations for the 2003 MERCEDES BENZ M CLASS

NHTSA has opened 1 investigation into potential safety defects in the 2003 MERCEDES BENZ M CLASS.

Investigation RQ08002 — STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID Closed

Opened:

POWER STEERING HOSE LEAK

Other Model Years of the MERCEDES BENZ M CLASS

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Other MERCEDES BENZ Models

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