2023 MERCEDES-BENZ EQB 250 — Problems, Recalls & Safety Data

Mercedes built the car with a faulty battery and now they want to provide an "update" to the car that makes it worse: reduced battery life and slower charging times. So I have to choose between only charging my car to 80% or taking their update which makes my car worse. How can the NHTSA allow that to be the solution to the problem?

Prior to the recall this vehicle has had two incidents where it had to be brought into the dealership. One of those incidents caused the SUV to be in the shop for approx. a month where the battery was not holding a charge/could not be charged and the manufacture in Germany had to be contacted. The second time I driving out of town and the battery was fully charged (280 miles) for a 180 mile trip and by the time I arrived at my destination I had 30 miles remaining for a charge. I ran out of battery and had to be towed to another charging station because it failed to hold a charge at the station it was taken too. I informed the dealership then I did not feel safe in the vehicle and wanted to initiate a buy back. Mercedes informed me that the battery life could fluctuate depending on extreme hot or cold. The first time it was in the shop was October and the second was February approx. I reached out to the dealership when I became aware of the recall and said I wanted to be released from the lease and they stated they would look into a buy back and when the legal team contacted me the letter that was sent on May 4th stated that there was not enough repairs attempted on the vehicle to qualify. The letter did not address the open recall. When speaking to Mercedes Benz recall department they did admit that there is no remedy anticipated for the open recall. I have attempted to reach out and not received an answer to discuss options from Mercedes. They have ceased communicating with me about options I have connected to the recall.

On February 3, 2025, a recall (NHTSA Recall No. 25V050 / Manufacturer Recall No. 2025040005) was issued for my 2023 Mercedes-Benz EQB 250+ due to a defect involving the high-voltage battery that may cause a fire. I brought the vehicle to the dealership shortly after the recall was announced. The service department informed me that no remedy is currently available and they do not have a timeline for when one will be. This unresolved recall places my safety—and the safety of others—at risk, as the vehicle could potentially catch fire without warning. Despite contacting the dealership and waiting several months, I have received no updates, no repairs, and no temporary accommodations. The vehicle has not shown specific warning lights or messages, but the issue is acknowledged by the manufacturer as a fire risk. The problem has not been repaired, and I am left with a vehicle that is potentially unsafe to drive. I am requesting a formal investigation and resolution, including the option of a vehicle buyback.

The contact owns a 2023 Mercedes-Benz EQB 250. The contact received notification of NHTSA Campaign Number: 25V050000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue. The contact stated while driving 65 MPH, the vehicle failed to respond as intended. There were no warning lights illuminated. The contact contacted the dealer; however, the vehicle was not taken to the dealer. The vehicle was not diagnosed. The dealer informed the contact to charge the battery and the vehicle started working properly. On a separate occasion, the vehicle stopped unintendedly. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.