NHTSA Complaint #11662245 — 2023 MERCEDES-BENZ EQB 250+

On February 3, 2025, a recall (NHTSA Recall No. 25V050 / Manufacturer Recall No. 2025040005) was issued for my 2023 Mercedes-Benz EQB 250+ due to a defect involving the high-voltage battery that may cause a fire. I brought the vehicle to the dealership shortly after the recall was announced. The service department informed me that no remedy is currently available and they do not have a timeline for when one will be. This unresolved recall places my safety—and the safety of others—at risk, as the vehicle could potentially catch fire without warning. Despite contacting the dealership and waiting several months, I have received no updates, no repairs, and no temporary accommodations. The vehicle has not shown specific warning lights or messages, but the issue is acknowledged by the manufacturer as a fire risk. The problem has not been repaired, and I am left with a vehicle that is potentially unsafe to drive. I am requesting a formal investigation and resolution, including the option of a vehicle buyback.