2011 MERCEDES BENZ E — Problems, Recalls & Safety Data
N/A
Safety Rating
11
Owner Complaints
4
Recalls
2
Service Bulletins
0
Investigations
Overview of the 2011 MERCEDES BENZ E
The 2011 MERCEDES BENZ E has received a total of 11 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING, FUEL SYSTEM, OTHER:FUEL FILTER. 2 technical service bulletins have been issued by Mercedes-Benz USA, LLC for this model year. The most commonly reported problems involve the Power Trainautomatic Transmission (3 complaints), Tires (3 complaints), and Electrical System Instrument Clusterpanel (2 complaints).
Recalls for the 2011 MERCEDES BENZ E
NHTSA has recorded 4 recalls for the 2011 MERCEDES BENZ E, potentially affecting up to 94,510 vehicles.
Recall 11V496000 — FUEL SYSTEM, DIESEL
| 6,872 vehicles affected
Defect: MERCEDES-BENZ USA (MBUSA) IS RECALLING CERTAIN MODEL YEAR 2011 VEHICLES INCLUDING E-CLASS (212 PLATFORM), MANUFACTURED FROM JULY 2010 THROUGH FEBRUARY 2011, R-CLASS (251 PLATFORM), MANUFACTURED FROM APRIL 2010 THROUGH APRIL 2011, ML-CLASS (W164 PLATFORM), MANUFACTURED FROM JANUARY 2010 THROUGH MARCH 2011, GL-CLASS (X164 PLATFORM), MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011, AND MODEL YEAR 2012 S-CLASS (221 PLATFORM) VEHICLES. THE...
Consequence: DIESEL FUEL MAY BE DEPOSITED ONTO THE HIGHWAY AND CREATE THE POTENTIAL FOR A CRASH.
Remedy: MBUSA WILL CONTACT OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE DIESEL FUEL FILTER IF NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 30, 2011. OWNERS MAY CONTACT MERCEDES-BENZ USA AT 1-800-367-6372.
View full details →Recall 11V213000 — ENGINE AND ENGINE COOLING
| 41 vehicles affected
Defect: MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2011 E-CLASS MODEL W212 AND S212 VEHICLES MANUFACTURED FROM JULY 8, 2010, THROUGH JULY 12, 2010. INSUFFICIENT ADHESIVE BETWEEN THE VIBRATION DAMPER AND ITS INNER MASS DAMPER RING COULD CAUSE A SUDDEN SEPARATION OF THE INNER MASS DAMPER RING FROM THE VIBRATION DAMPER.
Consequence: WHILE WORKING IN THE ENGINE COMPARTMENT DURING ENGINE OPERATION, THE DAMPER RING COULD STRIKE AND INJURE THE PERSON REPAIRING THE VEHICLE OR A BYSTANDER.
Remedy: DEALERS WILL INSPECT AND REPLACE PARTS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 8, 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
View full details →Recall 10V540000 — FUEL SYSTEM, OTHER:FUEL FILTER
| 2,297 vehicles affected
Defect: MERCEDES BENZ IS RECALLING CERTAIN MODEL YEAR 2011 M-CLASS, MODEL W164, GL-CLASS, MODEL X164, E-CLASS, MODEL W212, R-CLASS, AND MODEL V251VEHICLES. THE O-RING MAY NOT HAVE BEEN PROPERLY LUBRICATED IN ALL CASES. LACK OF LUBRICATION CAN LEAD TO LEAKAGE OF THE FUEL FILTER.
Consequence: DIESEL FUEL MAY BE DEPOSITED ON ROADS AND MAKING THOSE ROADS SLIPPERY, INCREASING THE POTENTIAL FOR A CRASH.
Remedy: DEALERS WILL REPLACE THE FUEL FILTERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 24, 2010. OWNERS MAY CONTACT MERCEDES BENZ AT 1-800-367-6372. THIS CAMPAIGN HAS BEEN SUPERSEDED . PLEASE SEE RECALL CAMPAIGN 11V-496.
View full details →Recall 10V459000 — STEERING:HYDRAULIC POWER ASSIST:PUMP
| 85,300 vehicles affected
Defect: MERCEDES BENZ IS RECALLING CERTAIN MODEL YEAR 2010 C-CLASS, MODEL 204, E-CLASS, MODEL 212, AND MODEL YEAR 2010-2011 E-CLASS COUPE/CABRIOLET MODEL 207 VEHICLES. THE POWER STEERING SYSTEM IN THE SUBJECT VEHICLES MAY FAIL DUE TO THE LOSS OF POWER STEERING FLUID.
Consequence: OWNERS MAY NOT HAVE SUFFICIENT CONTROL OF THE VEHICLE IN AREAS, SUCH AS PARKING LOTS, WHERE MAXIMUM POWER STEERING IS REQUIRED, INCREASING THE RISK OF A VEHICLE CRASH.
Remedy: DEALERS WILL CHECK AND RETORQUE THE CONNECTION FITTING FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 31, 2010. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
View full details →Owner Complaints for the 2011 MERCEDES BENZ E
11 complaints have been filed with NHTSA for the 2011 MERCEDES BENZ E. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Power Trainautomatic Transmission | 3 | 1 | 0 | 1 | 0 |
| Tires | 3 | 0 | 0 | 0 | 0 |
| Electrical System Instrument Clusterpanel | 2 | 0 | 0 | 0 | 0 |
| Air Bags | 1 | 1 | 0 | 1 | 0 |
| Steering | 1 | 0 | 0 | 0 | 0 |
| Steeringhydraulic Power Assistpump | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
TIRE TREAD IS SEPARATING FROM TIRE ON BACK OF TIRE. ALL FOUR TIRES ON VEHICLE DISPLAY TREAD SEPARATION APPROXIMATELY HALF CIRCUMFERENCE OF TIRE IS AFFECTED. *TR
ALL FOUR TIRES ON 2011 MERCEDES E550 HAVE TREAD SEPARATION. TREAD SEPARATION IS OCCURRING ON THE BACK SIDE OF THE TIRE AND IS UNKNOWN UNTIL THE TIRE BEGINS TO LOSE TIRE PRESSURE. TIRES ARE ORIGINAL EQUIPMENT MICHELIN RADIAL X TIRES. FAILURE BETWEEN 38,000-40,000 MILES. *TR
5 MONTHS INTO MY 2011 MB E350 BLUETECH LEASE THE FRONT LEFT TIRE BLOWS ON A HIGHWAY. THE TIRES ARE RUNFLAT BRIDGESTONE TURANZA EL400-02 MOEXTENDED 245/45R17 95H. STOPPED THE CAR AND SAW THE RIM MADE A CUT IN A SIDEWALL. NOT REPAIRABLE, HAD IT REPLACED. 45 DAYS LATER ANOTHER FRONT TIRE IS AGAIN BLOWN ON A HIGHWAY THE SAME WAY. PUT ON A SPARE AND ORDERED REPLACEMENT. 2 DAYS LATER - THIRD TIRE BLOWS THE SAME EXACT WAY. ALL INCIDENTS ARE ON THE ROADS I TRAVEL FOR 10 YEARS AND NEVER HAD ANY ISSUES WITH MY PREVIOUS CARS. COMPLAINED TO LOCAL DEALER AND WAS TOLD IT WAS CAUSED BY MY "WAY OF DRIVING". RIDICULOUS! TIRE REPAIRMAN TOLD ME THESE RUN-FLATS ARE NOT FLEXIBLE AND HAVE A VERY THIN SIDEWALL SO IT GETS PUNCTURED BY THE RIM. SINCE MERCEDES DID NOT WANT TO REPLACE THE TIRES FOR FREE, HOW DO I GET COMPENSATED FOR WHAT I PAID REPLACING THEIR TIRES? *TR
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E-350. THE CONTACT WAS DRIVING 60 MPH WHEN THE CONTACT WAS INVOLVED IN A REAR-END CRASH. AS A RESULT, THE CONTACT CRASHED INTO THE GUARDRAIL. NONE OF THE AIR BAGS DEPLOYED AND THE VEHICLE WAS DESTROYED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS CONTACTED REGARDING THE FAILURE OF THE AIR BAGS BUT HAD NOT YET RECEIVED A RETURN CALL. THE CONTACT BELIEVED THAT HAD THE AIR BAGS DEPLOYED, THERE WOULD HAVE BEEN A SEVERE REDUCTION IN THE INJURIES SUSTAINED IN THE CRASH. THE FAILURE MILEAGE WAS 7,000.
I RECENTLY PURCHASED A MERCEDES 2011 E550. I FOUND THE SPEEDOMETER VERY DIFFICULT TO READ DURING DAYLIGHT CONDITIONS IT IS NOT LIGHTED. MY EYESIGHT IS 20/20). THIS IS A SAFETY PROBLEM BECAUSE IT TAKES YOUR EYES OFF THE ROAD TOO LONG TO READ THE VERY DIM SPEEDOMETER. IT ALSO CAUSES ONE TO GO AT SPEEDS NOT EASILY CONTROLLED BY A NORMAL "GLANCE"AT THE SPEEDOMETER. *TR
Safety Rating for the 2011 MERCEDES BENZ E
NHTSA has not yet tested the 2011 MERCEDES BENZ E in its New Car Assessment Program.
Technical Service Bulletins for the 2011 MERCEDES BENZ E
Mercedes-Benz USA, LLC has issued 2 technical service bulletins (TSBs) for the 2011 MERCEDES BENZ E. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
LI-91-40P051830 — SEAT BELTS:FRONT:RETRACTOR
MERCEDES-BENZ: THE FRONT SEAT BELT CATCHES WHEN PULLED OUT, BECAUSE THE STRAP WAS NOT GUIDED BACK PROPERLY. HAPPENS ON BOTH THE PASSENGER AND DRIVER'S SIDE. *RM UPDATED 5/22/2012. *JS
SCB-2011100002 — STRUCTURE:BODY:TRUNK LID
MERCEDES: ON SOME AFFECTED VEHICLES, THE TRUNK LID MAY TOUCH BUMPER DURING CLOSING. *PE
NHTSA Investigations for the 2011 MERCEDES BENZ E
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MERCEDES BENZ E
- 2006 MERCEDES BENZ E — 1 complaint
- 2007 MERCEDES BENZ E — 2 complaints
- 2008 MERCEDES BENZ E — 7 complaints
- 2009 MERCEDES BENZ E — 2 complaints
- 2010 MERCEDES BENZ E — 1 complaint
- 2011 MERCEDES BENZ E (current)
- 2012 MERCEDES BENZ E — 0 complaints
Other MERCEDES BENZ Models
- MERCEDES BENZ C300 — 4,886 total complaints
- MERCEDES BENZ E350 — 2,649 total complaints
- MERCEDES BENZ E320 — 1,515 total complaints
- MERCEDES BENZ ML350 — 1,236 total complaints
- MERCEDES BENZ ML320 — 1,087 total complaints
- MERCEDES BENZ GLK350 — 1,031 total complaints
- MERCEDES BENZ C250 — 898 total complaints
- MERCEDES BENZ C230 — 879 total complaints