2023 MAZDA CX-9 Steering Problems

Starting [XXX], through [XXX], we began receiving multiple "Critical Vehicle Malfunction" alerts (46 alert messages)via the Mazda app, including "Parking Brake Malfunction" and "Electric Parking Brake Malfunction." During this time, the vehicle experienced delayed starts and eventually required a jump-start. We brought it to the dealership multiple times to show the messages, before our 3-year/36,000-mile B2B warranty expired, but the issues were dismissed until the battery was finally replaced. At just over 36,000 miles (currently 39,646), a new issue emerged a “thud” sound from the steering wheel. The dealer diagnosed it as a failed u-joint shaft, which was deemed non-serviceable and not covered under warranty. I inquired about potential causes or prevention—no clear answer was known. I found relevant NHTSA TSBs (06-001/20 & 06-001/24) related to steering issues and escalated to Mazda USA. Mazda agreed to cover 50% as a goodwill gesture, leaving me to pay about $500. Two weeks...

The contact owns a 2023 Mazda CX-9. The contact stated while driving at 30 MPH, the steering wheel was seized and the brake pedal stiffened. The contact stated as a result of the failure, the vehicle crashed into a ditch and crashed into a tree. The contact stated that the air bags did not deploy. The contact stated that his wife was a passenger in the vehicle and was seated in the front passenger seat. There were no injuries sustained. The front driver's side of the vehicle was damaged during the crash. No police or fire report was filed. The vehicle was towed to the contact's vacation home in Wisconsin. The contact stated that the vehicle had previously been serviced by the dealer on four occasions due to a failed software update. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware...