2011 MACK PINNACLE (CXU) — Problems, Recalls & Safety Data
N/A
Safety Rating
0
Owner Complaints
11
Recalls
12
Service Bulletins
0
Investigations
Overview of the 2011 MACK PINNACLE (CXU)
The 2011 MACK PINNACLE (CXU) has received a total of 0 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 11 recall campaigns affecting this vehicle, covering issues with TRAILER HITCHES:FIFTH WHEEL ASSEMBLY, EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT, EXTERIOR LIGHTING. 12 technical service bulletins have been issued by MACK TRUCKS, INC for this model year.
Recalls for the 2011 MACK PINNACLE (CXU)
NHTSA has recorded 11 recalls for the 2011 MACK PINNACLE (CXU), potentially affecting up to 121,077 vehicles.
Recall 15V644000 — TRAILER HITCHES:FIFTH WHEEL ASSEMBLY
| 448 vehicles affected
Defect: Mack Trucks, Inc. (Mack) is recalling certain model year 2011-2014 Pinnacle (CHU and CXU) trucks manufactured September 10, 2010, to June 17, 2013. The affected trucks are equipped with Fontaine Ultra LT Fifth Wheel connectors, which, due to cumulative damage to the fifth wheel and its locking mechanism, have a locking mechanism that may fail to operate or to properly...
Consequence: If the fifth wheel and locking mechanism are sufficiently damaged, the locking mechanism may fail to operate as intended and the trailer may unexpectedly detach from the tractor, increasing the risk of a crash.
Remedy: Mack will notify owners, and Fontaine dealers will replace the fifth wheel with an Ultra NT model fifth wheel, free of charge. The recall began on November 18, 2015. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for...
View full details →Recall 14V208000 — EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
| 44,047 vehicles affected
Defect: Mack Trucks Inc. (Mack) is recalling certain model year 2010-2014 CHU, CXU, and MRU, 2007 CT and CV, 2008-2014 GU, and 2011-2014 LEU, and TD trucks manufactured February 28, 2006, through November 8, 2013, and equipped Hamsar Electronic Flasher. The hazard warning lights may fail.
Consequence: A failure of the hazard warning lights could reduce the trucks visibility, increasing the risk of a crash.
Remedy: Mack will notify owners, and dealers will replace the electronic flasher unit, free of charge. The recall will begin by mid-June 2014. Interim letters went out to owners on June 23, 2014. The recall began on July 25, 2014. Owners...
View full details →Recall 14V205000 — EXTERIOR LIGHTING
| 1,342 vehicles affected
Defect: Mack Trucks Inc. (Mack) is recalling certain model year 2010-2015 CXU trucks manufactured November 20, 2009, through January 27, 2014, and equipped with dual vertical exhaust pipes. The white conspicuity reflectors on the rear of the cab could be blocked by the exhaust pipes. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108,...
Consequence: A blocked reflector makes the truck-tractor less visible when operating the vehicle without a trailer in the dark, increasing the risk of a crash.
Remedy: Mack will notify owners, and dealers will inspect the trucks and if the reflectors are blocked, they will add two vertical white reflectors to the rear glass , free of charge. The recall began on May 30, 2014. Owners may...
View full details →Recall 14V078000 — ELECTRICAL SYSTEM
| 70,208 vehicles affected
Defect: Mack Trucks, Inc. (Mack) notified the agency on February 20, 2014, that they are recalling certain model year 2010-2012 CHU, CXU, GU and TD vehicles manufactured from June 16, 2009, through July 8, 2011. While continuing to research the scope of the issue, Mack expanded the recall on November 18, 2014 to include certain model year 2008-2009 and 2013-2014 CHU,...
Consequence: Deposits of contaminants may result in the circuits being bridged, creating a high resistance short, increasing the risk of a fire.
Remedy: Mack has notified owners, and dealers will inspect the EPDM. If contamination has occurred, dealers will replace the EPDM and address the leak, free of charge. Owners of model year 2010-2012 CHU, CXU, GU and TD vehicles were initially notified...
View full details →Recall 11V461000 — TRAILER HITCHES:FIFTH WHEEL ASSEMBLY
| 113 vehicles affected
Defect: MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011-2012 CXU TRUCKS MANUFACTURED FROM MAY 1, 2010, THROUGH JANUARY 31, 2011. DURING THE COUPLING PROCESS, IT IS POSSIBLE FOR THE DRIVER TO PARTIALLY CLOSE THE FIFTH WHEEL LOCK AND IF SOLELY RELYING ON A TUG TEST (PULL TEST), THE DRIVER MAY THINK THAT THE FIFTH WHEEL LOCK IS PROPERLY COUPLED TO THE...
Consequence: IF THE DRIVER DRIVES AWAY WITH A TRAILER THAT IS NOT PROPERLY COUPLED, THE TRAILER CAN COME LOOSE AND POTENTIALLY RESULT IN A VEHICLE CRASH.
Remedy: MACK TRUCKS WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE LOCK BAR FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 7, 2011. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.
View full details →Recall 11V370000 — POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)
| 475 vehicles affected
Defect: MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2010-2011 CHU, CXU AND GU HEAVY TRUCKS MANUFACTURED FROM JULY 12, 2010, THROUGH JULY 23, 2010 FOR A POTENTIALLY DEFECTIVE WELD ON THE SHAFT THAT THE CLUTCH PEDAL ATTACHES TO.
Consequence: IF THE WELD FAILS, THE PEDAL SHAFT MAY WORK ITS WAY LOOSE AND POTENTIALLY CAUSE THE CLUTCH PEDAL TO FALL TO THE FLOOR, WHICH WOULD LIMIT THE DRIVER'S CONTROL OF THE VEHICLE INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE CLUTCH PEDAL SHAFT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 29, 2011. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.
View full details →Recall 11V272000 — SERVICE BRAKES, AIR:SLACK ADJUSTERS:AUTOMATIC
| 1,524 vehicles affected
Defect: MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHU, CXU, GU, LEU AND MRU TRUCKS MANUFACTURED FROM OCTOBER 15, 2010, THROUGH JANUARY 31, 2011, AND EQUIPPED WITH GUNITE AUTOMATIC SLACK ADJUSTERS. DUE TO AN INCOMPLETE "KNITTING" OF THE IRON AT THE TIME OF CASTING, INADEQUATE STRUCTURAL INTEGRITY OF THE SLACK ADJUSTER HOUSING CAN OCCUR, WHICH COULD CAUSE THE HOUSING TO...
Consequence: SLACK ADJUSTERS WITH THIS FLOW NOTCH COULD CRACK UNDER NORMAL BRAKING CONDITIONS CAUSING LOSS OF BRAKING WHICH COULD RESULT IN A VEHICLE CRASH.
Remedy: MACK TRUCKS WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE SUBJECT SLACK ADJUSTERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 24, 2011. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-528-6586.
View full details →Recall 11V209000 — TRAILER HITCHES:FIFTH WHEEL ASSEMBLY
| 808 vehicles affected
Defect: MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2008-2011 CHU AND CXU HEAVY TRUCKS MANUFACTURED FROM JANUARY 2008 THROUGH JULY 2010. THERE MAY BE AN INTERFERENCE WITH THE BOLTS USED TO SECURE THE FIFTH WHEEL TO THE FRAME THAT CAN PREVENT THE BOLTS FROM BEING TORQUED TO SPECIFICATION.
Consequence: THE BOLTS MAY FAIL AND COULD RESULT IN THE FIFTH WHEEL COMING LOOSE CAUSING THE TRAILER TO SEPARATE FROM THE TRACTOR INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT AND REPLACE THE BOLTS AS REQUIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 30, 2011. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.
View full details →Recall 10V537000 — VISIBILITY
| 21 vehicles affected
Defect: MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011 CHU AND CXU, HEAVY TRUCKS MANUFACTURED FROM JULY 13, 2010, THROUGH AUGUST 13, 2010, WITHOUT REAR MUD FLAP HANGER BRACKETS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THE REAR CONSPICUITY TREATMENT TYPICALLY FOUND ON THE MUD FLAP...
Consequence: LACK OF REFLECTORS COULD LEAD TO REDUCED VISIBILITY OF THE VEHICLE INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT AND INSTALL CONSPICUITY TREATMENT AS REQUIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 2, 2011. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.
View full details →Recall 10V536000 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
| 1,760 vehicles affected
Defect: MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2010 THROUGH 2011 CXU, HEAVY TRUCKS MANUFACTURED FROM AUGUST 12, 2009, THROUGH AUGUST 31, 2010. THE REAR HOLD-DOWN BRACKETS THAT SECURE THE BATTERY BOX LID MAY BE ROTATED TOO FAR FORWARD, WHICH MAY RESTRICT THE BATTERY BOX LID FROM PROPERLY SEATING.
Consequence: IF THIS OCCURS, THE BATTERY BOX LID MAY COME OFF WHEN STEPPING ON THE STEP, WHICH MAY CAUSE A PERSON TO FALL FROM THE VEHICLE RESULTING IN PERSONAL INJURY.
Remedy: MACK WILL INSPECT AND ADJUST THE REAR HOLD-DOWN BRACKETS AS REQUIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 1, 2010. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.
View full details →Recall 13V153000 — PARKING BRAKE:CONVENTIONAL:AIR
| 331 vehicles affected
Defect: Mack Trucks, Inc. is recalling certain model year 2011-2013 CXU trucks manufactured November 23, 2010, through March 19, 2012. These vehicles are equipped with an MGM Type 24 J-series piston parking brake chamber. In the affected axles, the brake chambers may leak pressure allowing the parking brake to drag when it is supposed to be released. Brake dragging could lead...
Consequence: Overheated brake components could result in a fire.
Remedy: Mack Trucks will notify owners and the brake chambers will be replaced as needed, free of charge. The safety recall is expected to begin on, or before, June 17, 2013. Owners may contact Mack at 1-800-866-1177. Mack Truck's campaign recall...
View full details →Owner Complaints for the 2011 MACK PINNACLE (CXU)
No complaints have been filed with NHTSA for the 2011 MACK PINNACLE (CXU).
Safety Rating for the 2011 MACK PINNACLE (CXU)
NHTSA has not yet tested the 2011 MACK PINNACLE (CXU) in its New Car Assessment Program.
Technical Service Bulletins for the 2011 MACK PINNACLE (CXU)
MACK TRUCKS, INC has issued 12 technical service bulletins (TSBs) for the 2011 MACK PINNACLE (CXU). TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
FSB-413-003 — POWER TRAIN:CLUTCH ASSEMBLY:BELL HOUSING
MACK: ON SOME TRUCKS, MORE LEG AND KNEE ROOM WAS PROVIDED FOR OPERATOR COMFORT DUE TO AIR OPERATED CLUTCH ASSIST SYSTEM DESIGNED TO REDUCE CLUTCH PEDAL EFFORT BY 20% AND CLUTCH PEDAL TRAVEL BY 2' (50.8MM). MODEL CHU, CTP, CXP, CXU, GU. NO YEARS LISTED. *PE
PI-0823 — STRUCTURE:BODY
MACK TRUCKS: THE CHASSIS FAIRING SKIRT NEEDS TO BE INSTALLED. *JS
FSB-820-002 — STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
MACK: ON SOME MODEL TRUCKS, THE HOOD LIFE OF THE SHOCKS ARE SHORT AND NEED TO INSTALL NEW SHOCKS, WITH PROTECTIVE BOOT. MODELS 2009-2012 CXU. *PE
FSB-820-002 — EQUIPMENT
MACK: ON SOME MODEL TRUCKS, THE HOOD LIFE OF THE SHOCKS ARE SHORT AND NEED TO INSTALL NEW SHOCKS, WITH PROTECTIVE BOOT. MODELS 2009-2012 CXU. *PE
PI-0792 — ELECTRICAL SYSTEM:SOFTWARE
MACK: DUE TO WRONG MAIN SOFTWARE, DRIVER INFORMATION DISPLAY (DID) IS MISSING THE ICON MDRIVE FOR TRANSMISSION. *PE
FSB-258-029 — ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
MACK TRUCKS: SOFTWARE UPDATE INSTALLATION OF ENGINE TURBOCHARGER COMPRESSOR BYPASS VALVE KIT FOR THE ENGINE CONTROL MODULE (ECM). *PE
FSB-261-032 — UNKNOWN OR OTHER
MACK TRUCK: EXPANSION TANKS MAY HAVE PERSISTENT COOLANT LEAKS THAT REQUIRES INSPECTION. EXAMINE EXPANSION TANK FOR BURN HOLE/MARK UNDER PRESSURE CAP THAT ENABLES HOT COOLANT TO ENTER EXPANSION AREA. MODELS CHU, CXU, GU AND TD. *PE
PI-0746 — ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
MACK TRUCKS: ON CERTAIN TRUCKS (CHU, CXU GU TD), ALL AFTERTREATMENT DIESEL EXHAUST FLUID (DEF) COOLANT HOSES ARE TO BE REPLACED. *PE
PI-0761 — ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
MACK TRUCKS: TO PREVENT GROUNDING OF POSITIVE TERMINAL OF AN ALTERNATOR ON CERTAIN TRUCK (CXU) ENGINES, THE CLUTCH CABLE AT THE ALTERNATOR (DENSO) HAS BEEN REROUTED. *PE
FSB-293-011 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
MACK TRUCKS: THERE ARE NEW EGR OUTLET HOSE CLAMPS. *RM
Showing 10 of 12 technical service bulletins.
NHTSA Investigations for the 2011 MACK PINNACLE (CXU)
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MACK PINNACLE (CXU)
- 2007 MACK PINNACLE (CXU) — 0 complaints
- 2008 MACK PINNACLE (CXU) — 0 complaints
- 2010 MACK PINNACLE (CXU) — 0 complaints
- 2011 MACK PINNACLE (CXU) (current)
- 2012 MACK PINNACLE (CXU) — 0 complaints
- 2013 MACK PINNACLE (CXU) — 5 complaints
- 2014 MACK PINNACLE (CXU) — 0 complaints
- 2015 MACK PINNACLE (CXU) — 0 complaints
- 2016 MACK PINNACLE (CXU) — 0 complaints
Other MACK Models
- MACK MACK — 35 total complaints
- MACK ANTHEM (AN) — 12 total complaints
- MACK CXU612 — 12 total complaints
- MACK CX613 — 10 total complaints
- MACK GRANITE (GR) — 10 total complaints
- MACK CH600 — 9 total complaints
- MACK GU — 9 total complaints
- MACK RD — 8 total complaints