Vehicle Safety Data

2020 MACK PINNACLE (CHU) — Problems, Recalls & Safety Data

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N/A

Safety Rating

1

Owner Complaint

4

Recalls

ACTIVE RECALL

4

Service Bulletins

0

Investigations

Overview of the 2020 MACK PINNACLE (CHU)

The 2020 MACK PINNACLE (CHU) has received a total of 1 safety complaint filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE, STEERING:LINKAGES:DRAG:LINK:CONNECTION, EXTERIOR LIGHTING. 4 technical service bulletins have been issued by Mack Trucks, Inc. for this model year. The most commonly reported problem area is the Exterior Lighting (1 complaint).

Recalls for the 2020 MACK PINNACLE (CHU)

NHTSA has recorded 4 recalls for the 2020 MACK PINNACLE (CHU), potentially affecting up to 4,586 vehicles.

Recall 21V233000 — ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE

| 557 vehicles affected

Defect: Mack Trucks, Inc. (Mack) is recalling certain 2018-2022 Anthem (AN), Granite (GR/GU), and Pinnacle (CHU/CXU/PI) vehicles equipped with "camelback" rear suspension and electronic stability control. The vehicles may not stay in their lane at certain speeds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 136, "Electronic Stability Control Systems on...

Consequence: A vehicle that drifts out of its lane increases the risk of a crash.

Remedy: Mack will notify owners, and dealers will reprogram the vehicle control units, free of charge. The recall began on April 21, 2021. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0423.

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Recall 19V896000 — STEERING:LINKAGES:DRAG:LINK:CONNECTION

| 80 vehicles affected

Defect: Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem (AN), Granite (GR), and Pinnacle (PI) vehicles. The castle nuts and cotter pins used to connect the steering drag link to the pitman arm and steering arm may have not been correctly installed, potentially causing separation of the drag link.

Consequence: If the drag link separates, loss of steering control my occur, increasing the risk of a crash.

Remedy: Mack will notify owners, and dealers will inspect the drag link attachment points, repairing them, as necessary, free of charge. The recall began January 14, 2020. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is...

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Recall 19V209000 — EXTERIOR LIGHTING

| 43 vehicles affected

Defect: Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem and Pinnacle trucks. The conspicuity reflectors at the back of the cab may be blocked by the exhaust system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Consequence: If the reflectors are blocked, the vehicle's visibility to other drivers may be reduced, increasing the risk of crash.

Remedy: Mack has notified owners, and dealers will install additional reflectors on the back of the cab, free of charge. The recall began April 10, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0418.

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Recall 19V054000 — VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

| 3,906 vehicles affected

Defect: Mack Trucks, Inc. (Mack) is recalling certain 2019-2020 Mack Anthem, Granite, Pinnacle vehicles. The passenger side door down view mirror may detach from the door.

Consequence: If the mirror detaches from the door, the mirror may strike another vehicle or pedestrian, increasing the risk of injury or crash.

Remedy: Mack will notify owners, and dealers will properly attach the mirror, free of charge. The recall began March 19, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0416.

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Owner Complaints for the 2020 MACK PINNACLE (CHU)

1 complaint has been filed with NHTSA for the 2020 MACK PINNACLE (CHU). Below is a breakdown by vehicle component.

Exterior Lighting
Complaints: 1

Most Recent Complaints

#11311568 | EXTERIOR LIGHTING | | 17,000 miles
LED HEADLIGHT DO NOT GENERATE ENOUGH HEAT TO MELT ANY SNOW. A HALF AN HOUR DRIVING TIME IN STEADY SNOW RESULTS IN THE LIGHTS BEING TOTALLY COVERED BY SNOW AND COMPLETELY USELESS FOR ILLUMINATION AFTER DARK. STOPPING ON THE SIDE OF THE ROAD TO CLEAN OFF THE LIGHTS EVERY 15MINUTES IS NOT A REASONABLY SAFE ANSWER TO THIS PROBLEM. LENSES MUST BE HEATED.

Safety Rating for the 2020 MACK PINNACLE (CHU)

NHTSA has not yet tested the 2020 MACK PINNACLE (CHU) in its New Car Assessment Program.

Technical Service Bulletins for the 2020 MACK PINNACLE (CHU)

Mack Trucks, Inc. has issued 4 technical service bulletins (TSBs) for the 2020 MACK PINNACLE (CHU). TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

U114 202309 — ENGINE AND ENGINE COOLING

Owner Notification Letter, Extended Warranty Coverage U114. The EGR Cooler is the component provided coverage under this warranty extension.

KC-331-Ver6 — FUEL SYSTEM, DIESEL

CBR: Model Year 2017 to Current - Fuel Filter Change ( Primary And Secondary ) For The EM - USA17 Emission Engines

KC-733 — ENGINE AND ENGINE COOLING

Back Office Mack Chassis - Secondary Gauge Set Up - Model Year 2018 and Newer.

K93394430 — ELECTRICAL SYSTEM

Engine Brake - Diagnostic Trouble Code (DTC) P1021-11 Volvo Compression Brake (VCB) Control Circuit Short To Ground - US17+OBD16 Through US17+OBD19 Emissions, Model Years 2018 To 2020

NHTSA Investigations for the 2020 MACK PINNACLE (CHU)

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the MACK PINNACLE (CHU)

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Other MACK Models

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