2024 MACK ANTHEM (AN) — Problems, Recalls & Safety Data
N/A
Safety Rating
5
Owner Complaints
6
Recalls
14
Service Bulletins
0
Investigations
Overview of the 2024 MACK ANTHEM (AN)
The 2024 MACK ANTHEM (AN) has received a total of 5 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 8 recall campaigns affecting this vehicle, covering issues with SEAT BELTS:FRONT:ANCHORAGE, ELECTRICAL SYSTEM:SOFTWARE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE. 14 technical service bulletins have been issued by Mack Trucks, Inc. for this model year. The most commonly reported problem area is the Fuelpropulsion System (4 complaints).
Recalls for the 2024 MACK ANTHEM (AN)
NHTSA has recorded 8 recalls for the 2024 MACK ANTHEM (AN), potentially affecting up to 135,948 vehicles.
Recall 25V666000 — SEAT BELTS:FRONT:ANCHORAGE
| 15,841 vehicles affected
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2020-2025 Mack MD, 2019-2025 Anthem, Granite, 2024 MD Electric, and 2025 Pinnacle trucks equipped with a passenger bench seat. The seat belt anchorage bracket may be improperly welded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Consequence: An improperly welded seat belt anchorage bracket can detach during a crash, increasing the risk of injury.
Remedy: Dealers will install a reinforcement plate, free of charge. Owner letters were mailed January 21, 2026. Owners may contact Mack's customer service at 1-800-866-1177. Mack's number for this recall is SC0485. Vehicle Identification Numbers (VINs) involved in this recall will...
View full details →Recall 24V792000 — ELECTRICAL SYSTEM:SOFTWARE
| 59,338 vehicles affected
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2020-2025 Anthem, Granite, TerraPro and Pinnacle vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop working.
Consequence: Safety systems that depend on the ECU (Automatic Traction Control, ABS, Electronic Stability Control, Active Cruise Control, and Collison Mitigation System) may have diminished or lost functionality, increasing the risk of a crash.
Remedy: Dealers will reprogram the ECU software, free of charge. Owner notification letters were mailed December 9, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0472.
View full details →Recall 24V792000 — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
| 59,338 vehicles affected
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2020-2025 Anthem, Granite, TerraPro and Pinnacle vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop working.
Consequence: Safety systems that depend on the ECU (Automatic Traction Control, ABS, Electronic Stability Control, Active Cruise Control, and Collison Mitigation System) may have diminished or lost functionality, increasing the risk of a crash.
Remedy: Dealers will reprogram the ECU software, free of charge. Owner notification letters were mailed December 9, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0472.
View full details →Recall 24V567000 — SEATS:CRITICAL FASTENERS
| 242 vehicles affected
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2024-2025 Anthem, Granite, and Pinnacle vehicles equipped with RollTek driver's seat assemblies. The seat pedestal and seat belt attachment may have been improperly tightened.
Consequence: An improperly tightened seat pedestal and seat belt attachment may not restrain the occupant as intended, increasing their risk of injury during a crash.
Remedy: Dealers will replace and tighten the seat pedestal and seat belt attachment bolts, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0469.
View full details →Recall 24V567000 — SEAT BELTS:CRITICAL FASTENERS
| 242 vehicles affected
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2024-2025 Anthem, Granite, and Pinnacle vehicles equipped with RollTek driver's seat assemblies. The seat pedestal and seat belt attachment may have been improperly tightened.
Consequence: An improperly tightened seat pedestal and seat belt attachment may not restrain the occupant as intended, increasing their risk of injury during a crash.
Remedy: Dealers will replace and tighten the seat pedestal and seat belt attachment bolts, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0469.
View full details →Recall 23V792000 — VEHICLE SPEED CONTROL
| 650 vehicles affected
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2023-2024 GR, AN, LR, and Terrapro vehicles. The engine may not return to idle within 2 seconds if the accelerator pedal position sensor becomes disconnected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 124, "Accelerator Control Systems."
Consequence: An engine that does not return to idle quickly enough can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Mack will replace the throttle pedal and update the vehicle software, free of charge. Owner letters were mailed February 27, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0455.
View full details →Recall 23V899000 — STEERING
| 284 vehicles affected
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2024 Anthem, Pinnacle, and Terrapro vehicles. The steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Dealers will inspect and replace the defective gears as necessary, free of charge. Owner notification letters were mailed February 9, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0457.
View full details →Recall 23V691000 — ELECTRONIC STABILITY CONTROL (ESC)
| 13 vehicles affected
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2024 Anthem and Pinnacle vehicles. A software programming error may cause the electronic stability control (ESC) to be inoperative.
Consequence: Driving with an inoperative electronic stability control system can increase the risk of a crash.
Remedy: Dealers will reprogram the control unit software, free of charge. Owner notification letters are expected to be mailed December 3, 2023. Owners may contact Mack's customer service at 1-800-866-1177. Mack's number for this recall is SC0450.
View full details →Owner Complaints for the 2024 MACK ANTHEM (AN)
5 complaints have been filed with NHTSA for the 2024 MACK ANTHEM (AN). Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Fuelpropulsion System | 4 | 0 | 0 | 0 | 0 |
| Power Train | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
Carrier bearing failure Dana premature spicer glued in carrier bearing. Caused several vibration.
The fuel filter housing failed on the male end where the filter screws onto the housing (part # 117M/23699581). Part is available for inspection. Failure of the fuel filter housing failed during operation of the truck causing the engine to die while driving down the road causing a complete loss of engine power and fuel spill. Vehicle manufacturer have inspected multiple of the same failed components but has failed to accept responsibility for the components even when the vehicle is still under factory warranty. There were no warning lights or other messages before part failure. Driver did notice a fuel smell just a few seconds before complete failure.
The fuel filter housing failed on the male end where the filter screws onto the housing (part # 117M/23699581). Part is not available for inspection, manufacturer was given the part for inspection. Failure of the fuel filter housing failed during operation of the truck causing the engine to die while driving down the road causing a complete loss of engine power and fuel spill. Vehicle manufacturer have inspected multiple of the same failed components but has failed to accept responsibility for the components even when the vehicle is still under factory warranty. There were no warning lights or other messages before part failure.
The fuel filter housing failed on the male end where the filter screws onto the housing (part # 117M/23699581). Part is not available for inspection, manufacturer was given the part for inspection. Failure of the fuel filter housing failed during operation of the truck causing the engine to die while driving down the road causing a complete loss of engine power and fuel spill. Vehicle manufacturer have inspected multiple of the same failed components but has failed to accept responsibility for the components even when the vehicle is still under factory warranty. There were no warning lights or other messages before part failure.
The fuel filter housing failed on the male end where the filter screws onto the housing (part # 117M/23699581). Part is not available for inspection, manufacturer was given the part for inspection. Failure of the fuel filter housing failed during operation of the truck causing the engine to die while driving down the road causing a complete loss of engine power and fuel spill. Vehicle manufacturer have inspected multiple of the same failed components but has failed to accept responsibility for the components even when the vehicle is still under factory warranty. There were no warning lights or other messages before part failure
Safety Rating for the 2024 MACK ANTHEM (AN)
NHTSA has not yet tested the 2024 MACK ANTHEM (AN) in its New Car Assessment Program.
Technical Service Bulletins for the 2024 MACK ANTHEM (AN)
Mack Trucks, Inc. has issued 14 technical service bulletins (TSBs) for the 2024 MACK ANTHEM (AN). TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
CBR 2495-4 202511 — ELECTRICAL SYSTEM
CBR - Carb 24 Phase 1 - 48V Diagnostics Guide.
CBR 2495 092025 — ELECTRICAL SYSTEM
The purpose of the 48V EATS heater system is to provide additional heat to the exhaust stream allowing the EATS to become active earlier during acold start and during engine operation that produces low exhaust gas temperatures.
S3600 202408 — ENGINE
Service Campaign: Mack trucks has determined that certain 2023 and 2024 model year AN vehicles could experience an issue with the upper radiator hose collapsing or deforming causing it to leak or interfere with the engine lifting bracket.
CBR-2384 202406 — VISIBILITY/WIPER
CBR - Mack Chassis - Day Cab Glass Breakage
CBR-2214 202404 — ENGINE AND ENGINE COOLING
CBR: Turbo Compound 2nd Generation - EGR And / Or DPF Diagnostic Trouble Codes (DTC), Diagnostic And Repair Information.
S3936 201404 — ELECTRICAL SYSTEM
Service Campaign: OTA Premature Oil Service Pop-up
S3586 202309 — ENGINE AND ENGINE COOLING
Service Campaign: Upper Radiator Hose Replacement (2.25 Crank Angle)
S3600 202309 — ENGINE AND ENGINE COOLING
Service Campaign: Upper Radiator Hose Replacement (4.00 Degree Crank Angle)
S3600 202309 — ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
Service Campaign: Upper Radiator Hose Replacement (4.00 Degree Crank Angle)
M-821-028 202308 — STRUCTURE
TSB: Hood Latch Assembly, Retrofit
Showing 10 of 14 technical service bulletins.
NHTSA Investigations for the 2024 MACK ANTHEM (AN)
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MACK ANTHEM (AN)
- 2019 MACK ANTHEM (AN) — 2 complaints
- 2020 MACK ANTHEM (AN) — 4 complaints
- 2021 MACK ANTHEM (AN) — 1 complaint
- 2022 MACK ANTHEM (AN) — 0 complaints
- 2023 MACK ANTHEM (AN) — 0 complaints
- 2024 MACK ANTHEM (AN) (current)
- 2025 MACK ANTHEM (AN) — 0 complaints
- 2026 MACK ANTHEM (AN) — 0 complaints
Other MACK Models
- MACK MACK — 35 total complaints
- MACK CXU612 — 12 total complaints
- MACK CX613 — 10 total complaints
- MACK GRANITE (GR) — 10 total complaints
- MACK CH600 — 9 total complaints
- MACK GU — 9 total complaints
- MACK RD — 8 total complaints
- MACK CXU — 7 total complaints