2020 LINCOLN MKZ — Problems, Recalls & Safety Data
5/5
Safety Rating
2
Owner Complaints
1
Recall
5
Service Bulletins
0
Investigations
Overview of the 2020 LINCOLN MKZ
The 2020 LINCOLN MKZ has received a total of 2 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There has been 1 recall campaign affecting this vehicle, covering issues with BACK OVER PREVENTION:SOFTWARE. 5 technical service bulletins have been issued by Ford Motor Company for this model year. The most commonly reported problem area is the Steering (1 complaint).
Recalls for the 2020 LINCOLN MKZ
NHTSA has recorded 1 recall for the 2020 LINCOLN MKZ, potentially affecting up to 200,237 vehicles.
Recall 25V442000 — BACK OVER PREVENTION:SOFTWARE
| 200,237 vehicles affected
Defect: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain...
Consequence: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
View full details →Owner Complaints for the 2020 LINCOLN MKZ
2 complaints have been filed with NHTSA for the 2020 LINCOLN MKZ. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Steering | 1 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
While driving at freeway speed, my fully closed panoramic moon roof exploded with me and my 5 year old son in the car. Thankfully, the interior shade was closed so no shards of glass fell inside. It sounded like a gunshot and I have front and rear view dash cam video with audio of the incident. You can see glass flying off the back of the car that could have easily damaged another vehicle if one happened to be close enough. I have been without my car for almost three months as it sits in a glass repair shop waiting for a part that is supposedly nationally back ordered. The Lincoln dealership wouldn't even help me. They just pointed me straight to the glass shop while adamantly saying a rock must have hit the top of my car to cause the damage.
My daughter almost killed herself in the car at [XXX]; the steering wheel and wheels got stuck. She's stuck at [XXX] close by [XXX] in the middle of the road, She's already called the mechanic and towing company and his assistant so I can get to work. The car is under my name [XXX] . Car was towed to a mechanic shop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Safety Rating for the 2020 LINCOLN MKZ
The 2020 LINCOLN MKZ received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2020 LINCOLN MKZ
Ford Motor Company has issued 5 technical service bulletins (TSBs) for the 2020 LINCOLN MKZ. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SSM 54366 — POWER TRAIN
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has...
TSB 20-2386 — ELECTRICAL SYSTEM:WIRING
Some 2013-2020 MKZ vehicles may need the exterior rear view mirror replaced. The replacement exterior mirror will have different wiring than the originally equipped mirror. Follow the Service Procedure steps below to modify the vehicle-side wiring harness to accept the replacement mirror wiring.
SSM 49122 — EQUIPMENT
Some 2015-2020 F-150, 2016-2018 MKX, 2019-2020 Nautilus, 2015-2020 Edge, 2017-2019 Fusion, 2017-2020 MKZ And 2017-2020 Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check...
SSM 48659 — ENGINE AND ENGINE COOLING
SSM 48659 - 2019-2020 Fusion/MKZ - Cooling Fans Inoperative Due To Open Fuses F59, F60 And F63 Some 2019-2020 Fusion/MKZ non-hybrid vehicles may exhibit an engine overheat condition or a lack of air conditioning (A/C) cooling due to one or more of the 3 cooling fan fuses being open. An...
SSM 48339 — ELECTRICAL SYSTEM
Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization and/or no authorization pop-up received on the SYNC infotainment system. Verify that Customer Connectivity Settings (CCS) are turned ON from the SYNC infotainment system, the vehicle ignition is on, and the vehicle is in an...
NHTSA Investigations for the 2020 LINCOLN MKZ
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the LINCOLN MKZ
- 2015 LINCOLN MKZ — 96 complaints
- 2016 LINCOLN MKZ — 71 complaints
- 2017 LINCOLN MKZ — 159 complaints
- 2018 LINCOLN MKZ — 33 complaints
- 2019 LINCOLN MKZ — 15 complaints
- 2020 LINCOLN MKZ (current)
Other LINCOLN Models
- LINCOLN TOWN CAR — 4,328 total complaints
- LINCOLN CONTINENTAL — 2,542 total complaints
- LINCOLN NAVIGATOR — 1,711 total complaints
- LINCOLN MKX — 1,702 total complaints
- LINCOLN LS — 1,366 total complaints
- LINCOLN MARK VIII — 984 total complaints
- LINCOLN AVIATOR — 650 total complaints
- LINCOLN MKC — 644 total complaints