2015 LINCOLN MKC Visibilitywiper Problems

I’m unable to address recall NHTSA 25V572, Ford program 25S89, a rear camera issue affecting my 2015 Lincoln MKC. The dealership made two attempts ordering parts on backorder to address the recall at my service appointment today. After receiving parts last week, Ford told dealers they do not recommend installing these parts to address the recall—the dealer also said they do not know the procedure or replacement parts Ford will recommend to address the rear view camera recall on a later date. They also believe Ford will now replace the entire camera vs replace components. I have no problem with the approach to replace the camera if that’s the case. And I also realize this is not the dealership’s fault; however, there is a huge disconnect and communication gap from Ford quality that must be addressed. It’s been challenging to order parts for this recall and wait months, only to...

The rearview camera on my 2015 Lincoln MKC stopped working. The screen is either blank or distorted, which makes it unsafe to back up since I cannot see behind the vehicle. I have not yet gone to the dealer about this issue. I see there is an active recall (25V270000) for this problem, but my VIN shows no coverage.

ON SEVERAL OCCASIONS I HAVE COME VERY CLOSE TO GETTING INTO SERIOUS ACCIDENTS WITH MY 2015 LINCOLN MKC. THE VEHICLE HAS A MAJOR BLIND SPOT FROM FROM THE FRAME COWEL THAT LEADS DOWN FROM THE ROOF COVERING THE OUTER EDGE OF THE WINDSHIELD. INSIDE THE VEHICLE IT IS EXTREMELY DIFFICULT TO SEE ONCOMING TRAFFIC IF YOU'RE LOOKING LEFT. IF A MOTOR CYCLE, MOTOR SCOOTER OR BICYCLIST IS APPROACHING FROM YOUR RIGHT SIDE, YOU MAY NOT SEE HIM OR HER. I WAS STOPPED AT A STOP SIGN, INTENDING TO MAKE A LEFT HAND TURN. FOR SOME REASON I TOOK AN EXTRA SECOND TO STOP. I DID NOT SEE THE MOTOR SCOOTER AND HE WOULD HAVE T-BONED MY CAR IF I HAD JUST PULLED OUT ASSUMING THERE WAS NO TRAFFIC COMING.