2009 LEXUS IS 250 Structure Problems

I HAVE A 2009 LEXUS IS 250 WITH A MELTING DASHBOARD AND PANELS THAT I HAD MY SERVICE ADVISOR CHECK AFTER INSPECTING IT HE TOOK PICTURES AND SENT IT TO LEXUS HEADQUARTERS AND TOLD ME TO WAIT 2 MONTHS FOR THERE REPLY AND ITS BEEN PAST 2 MONTHS ALREADY.SO AS OF JAN. 21, 2015 MY GIRLFRIEND TOLD ME THAT SHE HAS A HARD TIME DRIVING THE CAR BECAUSE OF THE GLARE FROM THE DASHBOARD WHEN THE SUN HITS IT SO I MADE A CALL TO THE SERVICE ADVISOR TODAY JAN. 21, 2015 AND TOLD HIM THAT I NEVER HEARD BACK FOR MY DASHBOARD REPLACEMENT HE SAID IT TAKES AWHILE 3-4 MONTHS AND I EXPLAINED TO HIM ABOUT THE GLARE TO MY WINDSHIELD DUE TO THE MELTING DASHBOARD AND HE TELL ME ALL YOU CAN DO IS WAIT FOR THE RECALL THERE'S A RECALL GOING OUT FOR IT BUT I CANT...

THE DASHBOARD ON MY LEXUS IS-250 2009 HAS BEEN SLOWLY MELTING FOR SEVERAL YEARS LEAVING A SHINY AND WET LOOK AND FEEL. THIS SHINY AREA OF THE DASHBOARD IS DIRECTLY OVER THE DRIVERS VIEW AND REFLECTS ON THE UNDERSIDE OF THE WINDSHIELD. IN HEAVY OR DIRECT LIGHT (SAME AT NIGHT) THE REFLECTED LIGHT OBSCURES THE VIEW OUT ONTO THE ROADWAY. I BELIEVE IN THE RIGHT CIRCUMSTANCES A PEDESTRIAN OR ANOTHER CAR COULD POSSIBLY BE HIDDEN BY THE REFLECTED LIGHT FROM THE DASHBOARD. I CAN UPON YOUR REQUEST PROVIDE A VIDEO OF THE SURFACE AND THE LIGHT PROBLEMS WHILE DRIVING. *TR

THE DASHBOARD IS MELTING BECOMING SHINY AND STICKY. MAKES IT HARD TO SEE WHEN DRIVING IN THE SUN. *TR