NHTSA Complaint #10677113 — 2009 LEXUS IS 250 STRUCTURE

Complaint Details

ODI Number	10677113
Vehicle	2009 LEXUS IS 250
Component	STRUCTURE
Date of Incident	January 21, 2015
Date Filed	January 21, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

I HAVE A 2009 LEXUS IS 250 WITH A MELTING DASHBOARD AND PANELS THAT I HAD MY SERVICE ADVISOR CHECK AFTER INSPECTING IT HE TOOK PICTURES AND SENT IT TO LEXUS HEADQUARTERS AND TOLD ME TO WAIT 2 MONTHS FOR THERE REPLY AND ITS BEEN PAST 2 MONTHS ALREADY.SO AS OF JAN. 21, 2015 MY GIRLFRIEND TOLD ME THAT SHE HAS A HARD TIME DRIVING THE CAR BECAUSE OF THE GLARE FROM THE DASHBOARD WHEN THE SUN HITS IT SO I MADE A CALL TO THE SERVICE ADVISOR TODAY JAN. 21, 2015 AND TOLD HIM THAT I NEVER HEARD BACK FOR MY DASHBOARD REPLACEMENT HE SAID IT TAKES AWHILE 3-4 MONTHS AND I EXPLAINED TO HIM ABOUT THE GLARE TO MY WINDSHIELD DUE TO THE MELTING DASHBOARD AND HE TELL ME ALL YOU CAN DO IS WAIT FOR THE RECALL THERE'S A RECALL GOING OUT FOR IT BUT I CANT WAIT FOR RECALL BECAUSE I HAVE MY GIRLFRIEND AND MY 2 KIDS AGES 9YRS OLD AND 1YRS OLD RIDE IN THE CAR AND THIS IS OUR ONLY VEHICLE THAT WE HAVE.PLEASE I NEED TO GET THIS FIX ASAP DON'T WANT NOTHING HAPPENING TO MY FAMILY THANKS IN ADVANCE MAHALO FROM HONOLULU,HAWAII EMAIL ME IF YOU HAVE ANY QUESTIONS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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