2011 LEXUS HS 250 HYBRID — Problems, Recalls & Safety Data
N/A
Safety Rating
8
Owner Complaints
0
Recalls
14
Service Bulletins
0
Investigations
Overview of the 2011 LEXUS HS 250 HYBRID
The 2011 LEXUS HS 250 HYBRID has received a total of 8 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). 14 technical service bulletins have been issued by Toyota Motor Corporation for this model year. The most commonly reported problems involve the Air Bags (2 complaints), Exterior Lighting (1 complaint), and Parking Brake (1 complaint).
Recalls for the 2011 LEXUS HS 250 HYBRID
There are no recalls on file with NHTSA for the 2011 LEXUS HS 250 HYBRID. No Active Recalls
Owner Complaints for the 2011 LEXUS HS 250 HYBRID
8 complaints have been filed with NHTSA for the 2011 LEXUS HS 250 HYBRID. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Air Bags | 2 | 2 | 0 | 2 | 0 |
| Exterior Lighting | 1 | 1 | 0 | 1 | 0 |
| Parking Brake | 1 | 1 | 0 | 1 | 0 |
| Power Train | 1 | 1 | 0 | 1 | 0 |
| Service Brakes | 1 | 1 | 0 | 1 | 0 |
| Steering | 1 | 1 | 0 | 1 | 0 |
| Suspension | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
DURING ALIGNMENT, DRIVER'S SIDE REAR TOE ARM WAS BROKEN BY THE SERVICE DEPARTMENT AT LEXUS DEALERSHIP. THEY REPLACED, BUT STATED THERE WAS SEVERE CORROSION WHICH CAUSED THE BOLT TO BECOME SEIZED. THE BOLT HAD TO BE WELDED OFF. I SEE THE 2010 MODELS ARE SHOWING THE SAME ISSUES.
BRAKE AND STEERING MALFUNCTION. I HAD STOPPED AT A LIGHT ON A CITY STREET WITH NO PROBLEM. WHEN THE LIGHT TURNED GREEN I STARTED OFF AND THERE WAS A VERY SLIGHT CURVE IN THE ROAD. AS I TURNED THE STEERING WHEEL SLIGHTLY TO THE RIGHT, I KEPT GOING TO THE RIGHT. I TRIED TO STEER THE CAR BACK BUT IT CONTINUED TO GO TO THE RIGHT. I HIT THE BRAKES AND I HAD ABSOLUTELY NO BRAKES. THERE WAS A SEMI COMING IN THE RIGHT LANE WHO COULD NOT AVOID HITTING ME. THE IMPACT RESULTED IN ME DOING A 360, JUMPING A CURB AND GOING DOWN INTO A RAVINE. I KEPT HITTING THE BRAKES TRYING TO GET THEM TO ENGAGE AND NOTHING. I SAW A GUARDRAIL COMING UP IN FRONT OF ME AND I TRIED STEERING TO MISS IT BUT I HAD ABSOLUTELY NO CONTROL OF THE CAR. THE STEERING WHEEL WAS TURNING BUT THE TIRES WEREN'T. I HIT THE GUARDRAIL HEAD ON WHICH FINALLY STOPPED THE CAR. A PRIVATE MECHANIC CHECKED THE CAR AND CONFIRMED NO BRAKES OR STEERING, YET THE BRAKE LINE IS IN TACT AND FLUID LEVEL GOOD. THIS HAS TO BE A MECHANICAL/ELECTRONIC MALFUNCTION THAT NEEDS TO BE ADDRESSED. THERE WAS A BRAKE ISSUE NOTED ON THE 2010 LEXUS HS250 BUT NOTHING NOTED ON THE 2011 I COULD HAVE BEEN KILLED OR HURT A LOT WORSE THAN I WAS. WE WANT ANSWERS AS TO WHAT CAUSED THIS PROBLEM. *TR
BRAKE AND STEERING MALFUNCTION. I HAD STOPPED AT A LIGHT ON A CITY STREET WITH NO PROBLEM. WHEN THE LIGHT TURNED GREEN I STARTED OFF AND THERE WAS A VERY SLIGHT CURVE IN THE ROAD. AS I TURNED THE STEERING WHEEL SLIGHTLY TO THE RIGHT, I KEPT GOING TO THE RIGHT. I TRIED TO STEER THE CAR BACK BUT IT CONTINUED TO GO TO THE RIGHT. I HIT THE BRAKES AND I HAD ABSOLUTELY NO BRAKES. THERE WAS A SEMI COMING IN THE RIGHT LANE WHO COULD NOT AVOID HITTING ME. THE IMPACT RESULTED IN ME DOING A 360, JUMPING A CURB AND GOING DOWN INTO A RAVINE. I KEPT HITTING THE BRAKES TRYING TO GET THEM TO ENGAGE AND NOTHING. I SAW A GUARDRAIL COMING UP IN FRONT OF ME AND I TRIED STEERING TO MISS IT BUT I HAD ABSOLUTELY NO CONTROL OF THE CAR. THE STEERING WHEEL WAS TURNING BUT THE TIRES WEREN'T. I HIT THE GUARDRAIL HEAD ON WHICH FINALLY STOPPED THE CAR. A PRIVATE MECHANIC CHECKED THE CAR AND CONFIRMED NO BRAKES OR STEERING, YET THE BRAKE LINE IS IN TACT AND FLUID LEVEL GOOD. THIS HAS TO BE A MECHANICAL/ELECTRONIC MALFUNCTION THAT NEEDS TO BE ADDRESSED. THERE WAS A BRAKE ISSUE NOTED ON THE 2010 LEXUS HS250 BUT NOTHING NOTED ON THE 2011 I COULD HAVE BEEN KILLED OR HURT A LOT WORSE THAN I WAS. WE WANT ANSWERS AS TO WHAT CAUSED THIS PROBLEM. *TR
BRAKE AND STEERING MALFUNCTION. I HAD STOPPED AT A LIGHT ON A CITY STREET WITH NO PROBLEM. WHEN THE LIGHT TURNED GREEN I STARTED OFF AND THERE WAS A VERY SLIGHT CURVE IN THE ROAD. AS I TURNED THE STEERING WHEEL SLIGHTLY TO THE RIGHT, I KEPT GOING TO THE RIGHT. I TRIED TO STEER THE CAR BACK BUT IT CONTINUED TO GO TO THE RIGHT. I HIT THE BRAKES AND I HAD ABSOLUTELY NO BRAKES. THERE WAS A SEMI COMING IN THE RIGHT LANE WHO COULD NOT AVOID HITTING ME. THE IMPACT RESULTED IN ME DOING A 360, JUMPING A CURB AND GOING DOWN INTO A RAVINE. I KEPT HITTING THE BRAKES TRYING TO GET THEM TO ENGAGE AND NOTHING. I SAW A GUARDRAIL COMING UP IN FRONT OF ME AND I TRIED STEERING TO MISS IT BUT I HAD ABSOLUTELY NO CONTROL OF THE CAR. THE STEERING WHEEL WAS TURNING BUT THE TIRES WEREN'T. I HIT THE GUARDRAIL HEAD ON WHICH FINALLY STOPPED THE CAR. A PRIVATE MECHANIC CHECKED THE CAR AND CONFIRMED NO BRAKES OR STEERING, YET THE BRAKE LINE IS IN TACT AND FLUID LEVEL GOOD. THIS HAS TO BE A MECHANICAL/ELECTRONIC MALFUNCTION THAT NEEDS TO BE ADDRESSED. THERE WAS A BRAKE ISSUE NOTED ON THE 2010 LEXUS HS250 BUT NOTHING NOTED ON THE 2011 I COULD HAVE BEEN KILLED OR HURT A LOT WORSE THAN I WAS. WE WANT ANSWERS AS TO WHAT CAUSED THIS PROBLEM. *TR
TL* THE CONTACT OWNS A 2011 LEXUS HS 250 HYBRID. AFTER THE PARK BRAKE BUTTON WAS ENGAGED, THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A TOE INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. ON THE SAME DAY,THE CONTACT STATED THAT THE FRONT HEADLIGHT FAILED TO ILLUMINATE INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. UPDATED 12/30/15 *BF
Safety Rating for the 2011 LEXUS HS 250 HYBRID
NHTSA has not yet tested the 2011 LEXUS HS 250 HYBRID in its New Car Assessment Program.
Technical Service Bulletins for the 2011 LEXUS HS 250 HYBRID
Toyota Motor Corporation has issued 14 technical service bulletins (TSBs) for the 2011 LEXUS HS 250 HYBRID. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
ZLI_Lexus POL17- — EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
Warranty Policy Bulletin: Lexus has received reports of customer concerns in which their vehicle?s halogen low beam headlamp bulbs lifetime is shorter than expected.
FLF_Technical In — FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Technical Instructions: The subject vehicles are equipped with a fuel pump that could experience premature wear of internal components, causing it to become inoperative. If this occurs, the vehicle will illuminate various warning lamps and enter a fail-safe mode, reducing motive power.
FLF_Dealer Lette — FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Dealer Letter: The subject vehicles are equipped with a fuel pump that could experience premature wear of internal components, causing it to become inoperative. If this occurs the vehicle will illuminate various warning lamps and enter a fail-safe mode, reducing motive power.
FLF_Dealer Daily — FUEL SYSTEM, GASOLINE
the subject vehicles are equipped with a fuel pump that could experience premature wear of internal components, causing it to becmoe inoperative. If this occurs the vehicle will illuminate various warning lamps and enter a fail-safe mode, reducing motive power.
FLF_REGION LETTE — ELECTRICAL SYSTEM
"REGION LETTER: THE SUBJECT VEHICLES ARE EQUIPPED WITH A FUEL PUMP THAT COULD EXPERIENCE PREMATURE WEAR OF INTERNAL COMPONENTS, CAUSING IT TO BECOME INOPERATIVE. IF THIS OCCURS THE VEHICLE WILL ILLUMINATE VARIOUS WARNING LAMPS AND ENTER A FAIL-SAFE MODE, REDUCING MOTIVE POWER."
FLF_Region Lette — FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Region Letter: The subject vehicles are equipped with a fuel pump that could experience premature wear of internal components, causing it to become inoperative. If this occurs the vehicle will illuminate various warning lamps and enter a fail-safe mode, reducing motive power.
L-SB-0006-15 REV — ENGINE
"LSB: NOTE SERVICE BULLETIN NO. L-SB-0109-14, 2AZ-FXE ENGINE OIL CONSUMPTION INSPECTION PROCEDURE, MUST BE PERFORMED BEFORE CONTINUING WITH THE PROCEDURE IN THIS BULLETIN. SOME 2010 2012 MODEL YEAR HS 250H VEHICLES EQUIPPED WITH THE 2AZ-FXE ENGINE MAY EXHIBIT ENGINE OIL CONSUMPTION. THE PISTON ASSEMBLY HAS BEEN CHANGED TO MINIMIZE...
L-TT-0189-15 — ENGINE AND ENGINE COOLING
TT: There has been some concern with 3 Piece Piston Ring installations for 2AZ-FXE engines. ? This Tech Tip contains the accepted installation method required for Lexus vehicles.
ZLE_WEP_Region L — ENGINE AND ENGINE COOLING
RL: As part of our continual efforts to ensure the best in customer satisfaction, Lexus has announced a Warranty Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on certain 2010 ? 2012 HS 250h vehicles equipped with a 2AZ engine. Lexus is now...
L-SB-0109-14 Rev — ENGINE AND ENGINE COOLING
LSB: Some 2010 - 2012 model year HS 250h vehicles equipped with 2AZ-FXE engines may exhibit engine oil consumption. The piston assembly has been changed to minimize oil consumption. Use the Inspection Procedure in this bulletin to confirm this condition.
Showing 10 of 14 technical service bulletins.
NHTSA Investigations for the 2011 LEXUS HS 250 HYBRID
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the LEXUS HS 250 HYBRID
- 2010 LEXUS HS 250 HYBRID — 98 complaints
- 2011 LEXUS HS 250 HYBRID (current)
- 2012 LEXUS HS 250 HYBRID — 0 complaints
- 2013 LEXUS HS 250 HYBRID — 0 complaints
Other LEXUS Models
- LEXUS ES350 — 1,531 total complaints
- LEXUS RX — 1,154 total complaints
- LEXUS RX350 — 1,065 total complaints
- LEXUS IS 250 — 938 total complaints
- LEXUS ES300 — 862 total complaints
- LEXUS RX300 — 849 total complaints
- LEXUS ES — 817 total complaints
- LEXUS IS — 765 total complaints