NHTSA Complaint #10940019 — 2011 LEXUS HS 250 HYBRID

AIR BAGS issue reported to NHTSA

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Crash 1 Injury

Complaint Details

ODI Number 10940019
Vehicle 2011 LEXUS HS 250 HYBRID
Component AIR BAGS
Date of Incident
Date Filed
Mileage 54,800 miles
Crash Yes
Fire No
Injuries 1
Deaths 0
Vehicle Towed No
State GA

Consumer Description

BRAKE AND STEERING MALFUNCTION. I HAD STOPPED AT A LIGHT ON A CITY STREET WITH NO PROBLEM. WHEN THE LIGHT TURNED GREEN I STARTED OFF AND THERE WAS A VERY SLIGHT CURVE IN THE ROAD. AS I TURNED THE STEERING WHEEL SLIGHTLY TO THE RIGHT, I KEPT GOING TO THE RIGHT. I TRIED TO STEER THE CAR BACK BUT IT CONTINUED TO GO TO THE RIGHT. I HIT THE BRAKES AND I HAD ABSOLUTELY NO BRAKES. THERE WAS A SEMI COMING IN THE RIGHT LANE WHO COULD NOT AVOID HITTING ME. THE IMPACT RESULTED IN ME DOING A 360, JUMPING A CURB AND GOING DOWN INTO A RAVINE. I KEPT HITTING THE BRAKES TRYING TO GET THEM TO ENGAGE AND NOTHING. I SAW A GUARDRAIL COMING UP IN FRONT OF ME AND I TRIED STEERING TO MISS IT BUT I HAD ABSOLUTELY NO CONTROL OF THE CAR. THE STEERING WHEEL WAS TURNING BUT THE TIRES WEREN'T. I HIT THE GUARDRAIL HEAD ON WHICH FINALLY STOPPED THE CAR. A PRIVATE MECHANIC CHECKED THE CAR AND CONFIRMED NO BRAKES OR STEERING, YET THE BRAKE LINE IS IN TACT AND FLUID LEVEL GOOD. THIS HAS TO BE A MECHANICAL/ELECTRONIC MALFUNCTION THAT NEEDS TO BE ADDRESSED. THERE WAS A BRAKE ISSUE NOTED ON THE 2010 LEXUS HS250 BUT NOTHING NOTED ON THE 2011 I COULD HAVE BEEN KILLED OR HURT A LOT WORSE THAN I WAS. WE WANT ANSWERS AS TO WHAT CAUSED THIS PROBLEM. *TR

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